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Yuma

★4.6
💬1516
💲Paid

Yuma streamlines customer support operations by leveraging AI to automatically respond to tickets, reducing manual effort while maintaining high service quality. It's ideal for growing e-commerce brands seeking scalable support solutions.

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Platform
web
AI customer serviceCustomer satisfactionEcommerce supportGenerative AIHelp desk automationIntelligent automationTicket automation

What is Yuma?

Yuma is an AI-powered customer support automation tool designed specifically for Shopify businesses. It uses generative AI to draft responses to customer tickets, helping reduce workload, improve response times, and increase customer satisfaction. Yuma integrates with Help Desk software and can autonomously handle a wide range of customer inquiries.

Core Technologies

  • Generative AI
  • Help Desk Integration
  • Autonomous Response Drafting
  • E-commerce Automation

Key Capabilities

  • Automate ticket responses
  • Integrate with help desk systems
  • Perform autonomous customer interactions
  • Handle order and subscription edits

Use Cases

  • Handling post-purchase technical issues
  • Managing shipping and delivery questions
  • Processing refund and return requests
  • Answering pre-sales inquiries
  • Moderating social media interactions
  • Editing orders and pausing subscriptions

Core Benefits

  • Reduces operating costs
  • Improves agent productivity
  • Scales support without hiring
  • Delivers faster setup than competitors
  • Boosts customer satisfaction (CSAT)
  • Provides high return on investment

Key Features

  • Automated ticket response drafting
  • Integration with Help Desk software
  • Generative AI for customer support
  • Autonomous actions and processes

How to Use

  1. 1
    Integrate with your Help Desk software
  2. 2
    Set up Yuma to fetch and analyze incoming tickets
  3. 3
    Allow Yuma to draft or send AI-generated responses
  4. 4
    Monitor performance and adjust settings as needed

Pricing Plans

500 Automated resolutions

$350/month
Unlimited tickets, Dedicated support, 30-day free trial, $0.70 per resolution ($1.50 above quota), Quota resets monthly

1,000 Automated resolutions

$650/month
Unlimited tickets, Dedicated support, 30-day free trial, $0.65 per resolution ($1.40 above quota), Quota resets monthly

1,500 Automated resolutions

$900/month
Unlimited tickets, Dedicated support, 30-day free trial, $0.60 per resolution ($1.30 above quota), Quota resets monthly

Enterprise

Talk to us
From 15,000 automated resolutions per year, Unlimited tickets, Dedicated support, 30-day free trial, Tailor made plans starting at $0.55 per resolution, Quota resets yearly or monthly

Frequently Asked Questions

Q.What is a Billable Ticket?

A.A Billable Ticket is one that Yuma automatically fetches from your helpdesk and associates with your store. Tickets closed immediately or received via unsupported channels are excluded.

Q.What counts as an Autonomous Resolution?

A.An Autonomous Resolution occurs when Yuma provides at least one satisfactory AI-generated answer, and the customer ends the conversation within 24 hours without requesting further assistance.

Q.How does Yuma integrate with my current system?

A.Yuma connects directly with your Help Desk software to fetch and respond to customer tickets automatically.

Pros & Cons (Reserved)

✓ Pros

  • Increases agent productivity
  • Reduces operating costs
  • Improves customer satisfaction
  • Scales support without hiring
  • Achieves high ticket automation rates
  • Faster setup than other AI platforms
  • CSAT improvements
  • High ROI

✗ Cons

  • Pricing based on resolutions may vary
  • Requires existing Help Desk integration
  • Effectiveness depends on training data quality

Alternatives

No alternatives found.