Q.Whatβs the difference between the Standard Plan, Pro Plan, and Flexible Plan?
A.Standard and Pro are subscription plans with 50/100 monthly credits; Flexible allows purchasing credits separately. Subscribers access Enhance Photo, Object Remover, and editing tools.
Q.What are credits?
A.Credits access AI tools like Image/Model/Video Generation. Flexible credits valid 2 years; subscription credits valid while active, unused roll over monthly.
Q.How do I cancel my subscription? What happens to my credits after cancellation?
A.Cancel via account > Manage Subscriptions. Subscription credits freeze until resubscription; Flexible credits unaffected. Active until current billing cycle ends.
Q.What is your refund policy?
A.7-Day Money-Back Guarantee for unused Standard/Pro plans or Flexible credits. Contact support for issues; app store purchases refund via Apple/Google.
Q.Can I use my subscription and credits across different platforms?
A.Yes, via online tools, iOS, and Android apps. Free/paid features may vary by platform. API credits separate for integrations.
Q.What payment methods do you support?
A.Payments managed by Stripe. Accepted: Major Credit Cards, PayPal, Google Pay.
Q.How can I contact support?
A.Live Chat on workspace homepage (bottom-right). Email: support@x-design.com, response time 3-10 business days.
Q.Do you offer discounts for nonprofit organizations?
A.Yes, nonprofits eligible for special discounts. Apply via official email at support@x-design.com.
Q.Can I get a copy of my invoice?
A.Yes, electronic invoice sent by payment provider after purchase. Contact support if not received.
Q.How are my credits used if I have both Pro and Flexible credits?
A.Pro credits used first during subscription period; Flexible credits used once Pro credits exhausted.