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Virtual Scale

★4.2
💬16
💲Freemium

Virtual Scale is an AI automation platform that delivers virtual teams for customer engagement across multiple channels. It offers customizable AI agents, 24/7 multilingual support, and tools to streamline customer interactions and business operations efficiently.

💻
Platform
web
24/7 supportAI customer supportAI employeesAI solutionsAutomated responsesBusiness automationBusiness efficiency

What is Virtual Scale?

Virtual Scale is an AI-powered automation platform that provides virtual teams for customer engagement across multiple channels. It empowers businesses with AI-driven employees that can handle calls, chats, WhatsApp, SMS, and more. These AI agents are customizable and designed to enhance customer interactions while streamlining operations. Virtual Scale is ideal for businesses looking to improve efficiency, reduce costs, and offer 24/7 support in 36 languages.

Core Technologies

  • Artificial Intelligence
  • Natural Language Processing
  • AI Agents
  • Multilingual Support

Key Capabilities

  • Omnichannel customer engagement
  • Customizable AI agents
  • 24/7 support in 36 languages
  • Automatic lead data collection
  • Intelligent conversation summaries
  • Outcome categorization
  • Automatic follow-ups
  • Call transfer capabilities

Use Cases

  • Handle inbound and outbound calls with intelligent AI
  • Engage customers instantly on web chat, WhatsApp, Facebook, and more
  • Automatically send follow-up messages and schedule tasks
  • Handle customer inquiries and support requests
  • Promote products and convert leads into customers
  • Book and manage medical appointments
  • Manage guest inquiries for Airbnb properties 24/7
  • Increase restaurant reservations with instant responses and personalized service

Core Benefits

  • 24/7 availability
  • Multilingual support
  • Cost reduction compared to human agents
  • Increased lead engagement
  • Faster response times
  • Streamlined operations
  • Enhanced productivity
  • Improved customer engagement

Key Features

  • AI-powered virtual teams
  • Omnichannel customer engagement (calls, chat, WhatsApp, SMS, etc.)
  • Customizable AI agents
  • 24/7 support in 36 languages
  • Automatic lead data collection
  • Intelligent summaries of conversations
  • Outcome categorization
  • Automatic follow-ups
  • Call transfer capabilities

How to Use

  1. 1
    Select or customize AI agents based on your business needs.
  2. 2
    Integrate business-specific data to empower the AI with context-aware knowledge.
  3. 3
    Deploy AI employees to handle calls, chats, and messages across multiple channels.
  4. 4
    Monitor and manage interactions through the centralized platform.
  5. 5
    Use credits to track and manage usage as per your chosen plan.

Pricing Plans

Starter

$9/month
Perfect for individuals or small businesses just beginning their journey. Get essential features to kickstart your operations without complexity. 6,800 credits included. $1.00/700 Extra Credits

Boost

$29/month
Designed for businesses ready to expand. Unlock enhanced tools and support to streamline processes and scale efficiently. 23,200 credits included. $1.00/750 Extra Credits

Scale

$59/month
For businesses that need more power and flexibility. Gain access to advanced features, automation, and improved efficiency for growing operations. 50,200 credits included. $1.00/800 Extra Credits

Pro

$299/month
A comprehensive solution for established businesses. Enjoy premium support, integrations, and customization options to optimize performance. 269,100 credits included. $1.00/850 Extra Credits

Business

$699/month
Tailored for SMEs with complex needs. Benefit from enterprise-level security, dedicated account management, and full customization. 699,000 credits included. $1.00/950 Extra Credits

Frequently Asked Questions

Q.What is Virtual Scale?

A.Virtual Scale is an AI-powered automation platform that provides virtual teams for customer engagement across multiple channels like calls, chat, WhatsApp, SMS, and more.

Q.How does Virtual Scale work?

A.Virtual Scale deploys AI employees that handle calls, chats, and messages just like your best human agents. You can customize these AI agents to fit your specific industry needs and integrate your business-specific data.

Q.How is Virtual Scale unique?

A.Virtual Scale offers a single platform for managing customer engagement across multiple channels with AI-driven virtual teams, providing 24/7 support in 36 languages and customizable AI agents.

Q.What industries can benefit from Virtual Scale?

A.Various industries can benefit from Virtual Scale, including hotels, restaurants, healthcare providers, property management companies, and universities.

Q.What are the main features of Virtual Scale?

A.Main features include AI-powered virtual teams, omnichannel customer engagement, customizable AI agents, 24/7 support, automatic lead data collection, intelligent summaries, outcome categorization, automatic follow-ups, and call transfer capabilities.

Pros & Cons (Reserved)

✓ Pros

  • 24/7 availability
  • Multilingual support
  • Cost reduction compared to human agents
  • Increased lead engagement
  • Faster response times
  • Streamlined operations
  • Enhanced productivity
  • Improved customer engagement

✗ Cons

  • Potential for impersonal interactions if not properly customized
  • Reliance on AI may require ongoing monitoring and adjustments
  • Credit-based usage may lead to unexpected costs if not managed carefully

Alternatives

No alternatives found.