Q.Is this meant to replace user interviews or surveys?
A.No. UserCall provides fast, deep feedback at survey scale but 10x deeper insights, complementing human interviews and quantitative surveys.
U
UserCall
★3.4
💬200
💲Paid
UserCall simplifies gathering deep user insights through AI-moderated voice interviews and automated qualitative analysis. It eliminates scheduling and manual coding, offering customizable agents, multi-language support, and actionable reports to accelerate research and improve product development.
💻
Platform
web
AI agentsAI user interviewsCESCSATCustomer feedbackCustomer insightsMarket research
What is UserCall?
UserCall is AI-moderated voice interview and qualitative analysis software designed for gathering user insights. It enables users to create custom AI interviewer links, conduct automated voice interviews, and perform thematic analysis, eliminating scheduling hassles and manual coding for deeper, more frequent user feedback.
Core Technologies
- AI Agents
- Large Language Models (LLMs)
- Speech-to-Text
- Thematic Analysis
- Pattern Recognition
Key Capabilities
- AI-moderated voice interviews
- Automated qualitative analysis
- Customizable interview agents
- Multi-language support
- Branded interview links
- Data visualization and reports
Use Cases
- Identifying new feature opportunities
- Nuanced customer segmentation
- Cross-cultural research
- Accelerated formative research
- Thematic analysis of user feedback
- Improving customer satisfaction scores
Core Benefits
- 10x deeper user insights than surveys
- Saves time with automated interviews
- Instant qualitative analysis via AI
- High converting branded interview links
- Reduces bias in interviews
- Supports multi-language research
Key Features
- AI-moderated voice interviews
- Automated qualitative analysis
- Thematic analysis and pattern recognition
- Customizable AI interview agents
- 32+ language support
- Branded interview links
- Data visualization and reports
How to Use
- 1Create a custom branded AI interview link
- 2Share the link via email, app, website, or social media
- 3AI agent conducts user interviews
- 4Receive conversation summaries, transcripts, and insights
Pricing Plans
Lite plan
$89/mo
Up to 15 call recordings per month, Up to 35 qualitative analysis runs, Limited AI chat qualitative insight Q&A, Max 12 minute interviews, Up to 2 interview links, Customizable interview questions and learning goals, Full call transcripts w/ summaries, Custom branded interview links, Customizable voices & languages, 150 credits added per month (10 credits per recording or 4+ credits per analysis run), Purchasable additional pay-as-you-go credits
Core plan
$199/mo
Up to 40 call recordings per month, Up to 100 qualitative analysis runs, Unlimited AI chat qualitative insight Q&A, Max 20 minute interviews, Up to 5 interview links, Custom LLM model options, Outbound phone calling option (at additional cost), 400 credits added per month (10 credits per recording or 4+ credits per analysis run), Plus everything in Lite plan
Enterprise plan
Contact
Custom seats, Custom qualitative data analysis runs, Custom call minutes per month, Custom call time limits, Custom integrations & features, Plus everything in Core plan
Frequently Asked Questions
Q.Does AI really understand qualitative data?
A.UserCall’s AI tags insights, detects themes, and highlights patterns line by line in transcripts for instant data-driven decisions, accelerating researcher work.
Q.Can I customize how AI tags and analyzes data?
A.Yes. Set custom themes, tags, and filters, and chat with data for frequency analysis, summaries with quotes, and more.
Q.How long are the AI agent moderated voice user interviews?
A.Interviews can last a few minutes to 30+ minutes; short, clear-goal interviews often provide immense value.
Q.How natural is talking with the AI interview agent?
A.AI agents use optimized voice/LLM tech for natural interactions; users often open up more than with humans, knowing it’s an AI.
Q.How does UserCall minimize bias in interviews?
A.AI avoids leading prompts, ensures neutral follow-ups, and focuses on objective understanding of user responses.
Q.How do I share the AI interviewer link to my users?
A.Share branded links via emails, app, website, or social media; use incentives like gift cards to boost completion.
Q.Can the agent speak in other languages or personalities?
A.Yes. Customize to specific languages, accents, and choose from hundreds of AI voices/personalities.
Q.What kind of follow-up questions can the AI agent ask?
A.AI asks pertinent follow-ups to uncover pain points, job-to-be-done, desires, and user experience issues.
Q.Do you offer user recruiting or user research panel?
A.Yes. Access a global panel with 3M+ participants targetable by location, job title, industry, demographics, etc.
Pros & Cons (Reserved)
✓ Pros
- 10x deeper user insights than surveys
- Automated interviews save time and effort
- Instant qualitative analysis with AI
- High converting branded interview links
- Multi-language support
- Reduces bias in interviews
✗ Cons
- Real human interviews remain valuable
- AI may not match expert researchers on nuanced data
- Potential user fatigue with long interviews
Alternatives
No alternatives found.