Q.What is Unthread?
A.Unthread is a Slack inbox that turns support requests into prioritized tickets with assignments and SLAs.
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Unthread
★3.8
💬573
💲Paid
Unthread transforms Slack into a powerful customer support hub by automating ticket management and enabling real-time collaboration. With AI-driven insights and seamless integrations, it boosts productivity and ensures faster resolution times across industries.
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Platform
web
AIAI Support AutomationCustomer ServiceCustomer SuccessCustomer SupportEmail IntegrationHR Ticketing
What is Unthread?
Unthread is an AI-powered customer support tool that helps businesses scale their support operations through Slack. It automatically tracks conversations, prioritizes tickets, and suggests AI-generated responses. Designed for teams needing efficient ticketing systems, shared email inboxes, and live chat capabilities, Unthread streamlines communication and enhances response times while integrating directly into existing workflows.
Core Technologies
- Artificial Intelligence
- Slack Integration
- Ticket Management System
- Live Chat Technology
Key Capabilities
- Automated Response Suggestions
- Prioritized Ticket Management
- Shared Email Inbox Access
- In-app Live Chat Support
Use Cases
- Support request prioritization in Fintech
- Infrastructure monitoring for SaaS companies
- HR ticketing system for urgent requests
- Client communication for agencies
- Community engagement for open-source projects
- Product feedback collection for productivity tools
Core Benefits
- Reduces manual workload with automation
- Improves team coordination within Slack
- Enables faster customer response times
- Offers detailed analytics for performance tracking
Key Features
- AI-Powered Support
- Slack Channel Monitoring
- Shared Email Inbox
- Live In-app Chat
- Conversation Tracking
- Dynamic Message Assignment
- SLA Analytics
- API and Tool Integrations
How to Use
- 1Integrate Unthread with your Slack workspace
- 2Set up ticketing rules and message prioritization
- 3Assign ownership of conversations
- 4Use AI suggestions to respond quickly
- 5Track performance via built-in analytics
Pricing Plans
Basic
$50 /month / agent
The simplest Slack implementation. Includes conversation tracking, SLAs and assignments, Slack Inbox access, Slack broadcasts, Basic integrations & API access, Dedicated support Slack channel, Up to 100 conversations per month. Minimum 5 seats
Pro
$75 /month / agent
More features and more integrations. Includes Everything in Basic, Unlimited conversations, Multiple email inboxes, In-app live chat, Knowledgebase sync, Automatic conversation tagging, NPS & CSAT surveys, Webhook API access, CRM integrations. Minimum 5 seats
Enterprise & Business
Contact us
For high volume and custom accounts. Includes Custom integrations, Single sign-on (SSO), HRIS integration & Directory Sync, HIPAA & BAAs, Dedicated hosting environment, Mass email broadcasts, Industry-leading SLAs
Frequently Asked Questions
Q.What integrations does Unthread support?
A.Unthread integrates with tools like Slack, Email, and In-app chat, and offers API access for custom integrations.
Q.What kind of analytics does Unthread provide?
A.Unthread tracks average response times, resolution times, SLA violations, and customer NPS.
Q.What industries is Unthread best suited for?
A.Unthread works across industries like Fintech, Infrastructure SaaS, HR Tech, Agencies, Open Source, and Productivity Tools.
Q.Is there a free version available?
A.Unthread does not offer a free plan; pricing starts at $50/month per agent.
Pros & Cons (Reserved)
✓ Pros
- Native integration with Slack
- AI-powered support automation
- Prioritized ticket management
- Comprehensive analytics and reporting
- Integration with existing tools
✗ Cons
- Pricing can increase with more channels and users
- Reliance on Slack for support workflows
- Custom integrations may require higher-tier plans
Alternatives
No alternatives found.