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tryvium ai

★3.3
💬56
💲Paid

Tryvium AI is a cloud contact center with AI that enhances support, customer experience, and agent productivity through automation, real-time insights, and integrations with Microsoft Teams and ITSM platforms.

💻
Platform
web
AI contact centerAgent productivityAutomationCloud contact centerCustomer experienceITSM integrationMicrosoft Teams integration

What is tryvium ai?

Tryvium AI is a cloud-based contact center tool designed to enhance support teams and customer experiences. It uses AI to enable self-service features and provide agents with intelligent tools, offering actionable insights for operational optimization and improved satisfaction.

Core Technologies

  • Artificial Intelligence
  • NLP
  • Cloud Computing

Key Capabilities

  • AI-Driven Routing
  • Copilot Automation
  • Virtual Assistant
  • Real-Time Monitoring
  • Robust Integrations

Use Cases

  • Enhance customer experience and satisfaction
  • Boost service efficiency with AI routing
  • Empower self-service to reduce costs
  • Streamline IT service desk operations

Core Benefits

  • Lightning-fast implementation (four weeks)
  • Cost-effective pay-as-you-go pricing
  • Dynamic scalability for business needs
  • In-depth real-time analytics
  • Robust ITSM platform integrations
  • Continuous AI-powered innovation

Key Features

  • AI-Driven Routing
  • Copilot Automation
  • Virtual Assistant
  • Agent Console in Microsoft Teams
  • Advanced Admin Console
  • Real-Time Monitoring
  • Robust Integrations

How to Use

  1. 1
    Manage customer interactions across channels
  2. 2
    Automate tasks with Copilot features
  3. 3
    Gain real-time insights for optimization
  4. 4
    Integrate with Microsoft Teams and ITSM platforms

Pricing Plans

Light

$3575/M
Jenie+Chat Channel, 15 agent licenses, NLP based Virtual Assistant, Use Case Automation

Essential

$5242/M
Jenie+Chat & Voice Channel, 15 agent licenses, NLP based Virtual Assistant, Use Case Automation, Omni Channel Experience

Advanced

$7742/M
Essential + Intelisense, 15 agent licenses, NLP based Virtual Assistant, Use Case Automation, Omni Channel Experience

Frequently Asked Questions

Q.How quickly can tryvium be implemented?

A.tryvium offers lightning-fast implementation, launching in just four weeks with minimal setup requirements.

Q.What integrations does tryvium offer?

A.tryvium has in-built integrations with Dynamics, SNOW, BMC Remedy, Ivanti, Cherwell and Zendesk, and more.

Q.What are the key benefits of using tryvium?

A.Key benefits include achieving 4x ROI, boosting customer service efficiency, empowering self-service, and streamlining operations.

Q.What languages does Jenie, the Conversational Virtual Assistant, support?

A.Jenie supports 100+ languages, offering real-time chat translation and converting language to stored chat transcripts.

Q.Is tryvium a cloud-based solution?

A.Yes, tryvium is a cloud-based contact center designed to enhance support and customer experience.

Q.Does tryvium offer real-time monitoring?

A.Yes, tryvium includes real-time monitoring as one of its core features.

Q.What is the agent console in tryvium?

A.The agent console is within Microsoft Teams for convenient access.

Q.What is Copilot Automation in tryvium?

A.Copilot Automation helps streamline IT service desk operations.

Q.Does tryvium have a virtual assistant?

A.Yes, tryvium has an NLP based Virtual Assistant called Jenie.

Q.What is the pricing model for tryvium?

A.Tryvium has a pay-as-you-go pricing model with custom pricing requiring company contact.

Q.How does tryvium boost agent productivity?

A.Tryvium provides agents with intelligent tools and integrates with Microsoft Teams.

Q.Can tryvium help with self-service?

A.Yes, tryvium empowers self-service and reduces costs with a virtual assistant.

Q.What is Omni Channel Experience in tryvium?

A.Omni Channel Experience is included in the Essential and Advanced pricing plans.

Q.What is Intelisense in tryvium?

A.Intelisense is an additional feature in the Advanced pricing plan.

Q.How many agent licenses come with each plan?

A.Each plan includes 15 agent licenses.

Q.What channels are supported in tryvium?

A.Chat Channel (Light), Chat & Voice Channel (Essential, Advanced).

Q.What is Use Case Automation in tryvium?

A.Use Case Automation is a feature included in all pricing plans.

Q.Does tryvium offer analytics?

A.Yes, tryvium offers in-depth, real-time analytics for continuous improvement.

Q.Is tryvium suitable for IT service desks?

A.Yes, tryvium streamlines IT service desk operations with Copilot and Power Automate.

Q.Can tryvium adapt to changing business needs?

A.Yes, tryvium offers dynamic scalability to adapt to evolving business needs.

Pros & Cons (Reserved)

✓ Pros

  • Lightning-fast implementation (four weeks)
  • Cost-effective pay-as-you-go pricing
  • Dynamic scalability for business needs
  • In-depth real-time analytics
  • Robust ITSM platform integrations
  • Continuous AI-powered innovation

✗ Cons

  • Custom pricing requiring company contact
  • Reliance on Microsoft Teams for agent console

Alternatives

No alternatives found.