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Tomato.ai

★4.3
💬1349
💲Paid

Tomato.ai enhances voice communication for call centers using AI. It improves agent intelligibility, boosts customer satisfaction, and supports hiring offshore teams by softening accents and canceling noise in real-time.

💻
Platform
web
AIAccent NeutralizationAccent ReductionAccent SofteningCall Center SolutionsCustomer ExperienceNoise Cancellation

What is Tomato.ai?

Tomato.ai is an AI-powered voice enhancement solution designed for call centers. It neutralizes accents, reduces background noise, and improves voice clarity in real-time. The tool is ideal for BPOs and enterprises looking to boost customer satisfaction, reduce agent turnover, and expand hiring of offshore agents while maintaining high-quality communication.

Core Technologies

  • Artificial Intelligence
  • Accent Neutralization
  • Noise Cancellation
  • Voice Enhancement
  • Speech AI

Key Capabilities

  • Real-time accent softening
  • Background noise removal
  • Voice clarity improvement
  • Preservation of speaker identity
  • Compliance with security standards

Use Cases

  • BPO call centers
  • Enterprise customer service
  • Remote agent communication
  • Offshore team integration
  • Customer experience optimization

Core Benefits

  • Improves customer satisfaction (CSAT)
  • Reduces agent churn
  • Boosts savings and sales
  • Enables hiring of more offshore agents
  • Clearer voice calls for better engagement

Key Features

  • AI Accent Neutralization
  • Accent Softening (Beta)
  • Noise Cancellation
  • Voice Quality Improvement
  • Preserve Voices

How to Use

  1. 1
    Access Tomato.ai through the web interface
  2. 2
    Test voice using the Web Mic Check
  3. 3
    Apply accent softening or noise cancellation
  4. 4
    Monitor usage via the dashboard
  5. 5
    Manage teams and performance metrics

Pricing Plans

Pro Plan

Included Features: Only 3 seats required, Unlimited Accent Softening per seat, Unlimited Noise Cancellation per seat, Web Mic Check to easily test how agents would sound (500 agents limit), Dashboard to track agent usage, Track usage of up to 3 teams, Email and Help Center support, SOC 2 Type II and HIPPA compliant, and meets PCI-DSS requirements

Enterprise Plan

Price varies based on features, payment period, and volume
Everything in Pro, plus: Flexible free trial options, 100 paid seats required after free trial, Web Mic Check (unlimited agents), Unlimited number of Teams. Used to manage seats and performance per customer or department, Priority support including dedicated account manager with a response SLA, Uptime guarantee SLA, Additional payment options available, SOC2 Report Access, HIPAA Report Access, PCI-DSS Report Access (once available)

Frequently Asked Questions

Q.What accents does Tomato.ai soften?

A.Tomato.ai softens multiple types of accents, including Indian, Filipino, and others, helping agents sound more like native speakers.

Q.How does Tomato.ai improve customer satisfaction?

A.By enhancing the intelligibility of offshore agents in real-time, Tomato.ai's speech filter results in a better overall customer experience.

Q.What security certifications does Tomato.ai have?

A.Tomato.ai is SOC 2 Type II and HIPPA compliant, and meets PCI-DSS requirements.

Q.Is accent softening available for all users?

A.Accent softening is currently in Beta and available in the Pro and Enterprise plans.

Q.Can I try Tomato.ai before purchasing?

A.The Enterprise Plan offers flexible free trial options before committing to a paid plan.

Pros & Cons (Reserved)

✓ Pros

  • Improves customer satisfaction (CSAT)
  • Reduces agent churn
  • Boosts savings and sales
  • Enables hiring of more offshore agents
  • Real-time accent softening
  • Noise cancellation for clearer calls
  • Voice quality enhancement

✗ Cons

  • Accent Softening is currently in Beta
  • Pricing varies based on features and volume (Enterprise Plan)
  • Requires wired headset for voice testing

Alternatives

No alternatives found.