Q.Is Tidio Copilot really free?
A.Yes! The Chrome extension is completely free to use.
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Tidio Copilot
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💬206
💲Free
Tidio Copilot is a free AI assistant that helps helpdesk teams by generating accurate, on-brand response suggestions. It integrates with popular platforms like Zendesk and Gmail, automates 30% of support tasks, and ensures secure, compliant operations.
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Platform
web
AI assistantAI for customer serviceAI-powered responsesChrome extensionCustomer service AICustomer support softwareEmail support AI
What is Tidio Copilot?
Tidio Copilot is a free AI assistant designed to enhance productivity for helpdesk teams. It functions as a Chrome extension that integrates with existing helpdesk platforms such as Zendesk, Intercom, Gorgias, and Gmail. Copilot analyzes conversations across various channels (live chat, email, social media) to generate accurate, on-brand response suggestions, aiming to automate 30% of the support workload. It utilizes a custom knowledge base to ensure factual responses and prevent AI hallucinations. The tool prioritizes enterprise-grade security, leveraging Anthropic's Claude AI with best-in-class data handling, encryption, and GDPR/CCPA compliance.
Core Technologies
- Artificial Intelligence
- Natural Language Processing
- Anthropic's Claude AI
- Data Encryption
- GDPR/CCPA Compliance
Key Capabilities
- AI-powered response suggestions
- Integration with helpdesk platforms
- Custom knowledge base
- Support workload automation
- Enterprise security and compliance
- Free to use
Use Cases
- Providing product recommendations based on customer needs
- Explaining business policies to customers
- Performing real-time analysis for custom orders
- Generating accurate responses for customer inquiries across multiple channels
Core Benefits
- Completely free to use
- Automates 30% of support workload
- Seamless integration with helpdesk platforms
- Ensures accurate and on-brand responses
- Offers enterprise-grade security and compliance
Key Features
- AI-powered response suggestions
- Integration with existing helpdesk platforms
- Custom knowledge base for on-brand responses
- Automates 30% of support workload
- Enterprise-grade security and compliance
- Completely free to use
How to Use
- 1Install the free Chrome extension
- 2Create a free Tidio account
- 3Add your knowledge base content and FAQs
- 4Use AI-suggested responses in your helpdesk
Frequently Asked Questions
Q.Does Copilot work across all communication channels?
A.Copilot analyzes conversations across all channels, including live chat, email, and social media.
Q.Which helpdesk platforms are supported?
A.Copilot works with Zendesk, Intercom, Gorgias, and Gmail.
Q.Will this replace our customer service team?
A.No, Copilot suggests responses that your agents can use immediately, modify, or ignore.
Q.Is my data secure?
A.Yes, Tidio Copilot uses Anthropic's Claude AI with best-in-class security, encryption, and GDPR/CCPA compliance.
Pros & Cons (Reserved)
✓ Pros
- Completely free to use
- Automates a significant portion (30%) of support workload
- Seamlessly integrates with popular existing helpdesk platforms
- Uses a custom knowledge base to ensure accurate and on-brand responses, preventing hallucinations
- Offers enterprise-grade security, encryption, and GDPR/CCPA compliance
- Easy to set up and use as a Chrome extension
✗ Cons
- Not a standalone tool; requires a Tidio account and works as an overlay on other helpdesks
- Primarily provides suggestions, requiring human agents to review and approve/modify responses
- Serves as an introduction to the full Tidio platform, implying more advanced features are part of the paid Tidio ecosystem
Alternatives
No alternatives found.