Q.How many support agents are needed to start?
A.We recommend 25-30 support agents as the baseline.
T
TheLoops
★4
💬175
💲Paid
TheLoops delivers an AI-powered CX operations solution that automates support workflows, improves agent productivity, and provides predictive insights. With minimal setup, it integrates across systems to offer intelligent routing, backlog management, and quality assurance tools tailored for enterprise teams.
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Platform
web
AICX OperationsCustomer ExperienceIntelligent RoutingKnowledge ManagementPredictive CSATProduct Feedback Analysis
What is TheLoops?
TheLoops is a customer experience (CX) operations platform powered by AI, designed to provide real-time insights into customer behavior, agent performance, and product feedback. It empowers Support and Success leaders with actionable data without relying on a data science team. The platform enables automation, intelligent routing, and predictive analytics to enhance support efficiency and reduce operational costs.
Core Technologies
- Artificial Intelligence
- AI Chatbot
- Predictive Analytics
- Natural Language Processing
- Data Integration
Key Capabilities
- Real-time customer insights
- AI-driven automation
- Support ticket classification
- Escalation prediction
- Product feedback analysis
Use Cases
- Automated quality assurance in support
- Intelligent routing of tickets
- Proactive escalation prevention
- Customer feedback analysis
- Agent performance optimization
Core Benefits
- Improved agent performance
- Cost savings through automation
- Enhanced customer satisfaction
- Actionable real-time insights
- Enterprise-grade security
Key Features
- AI Agent Copilot
- Auto-tagging and Intelligent Routing
- Escalation Prediction
- Proactive Backlog Management
- Predictive CSAT
- Knowledge Generation
- Topic Trend Analysis
How to Use
- 1Connect to data sources like CRM and support tools
- 2Configure integrations for customer interactions
- 3Build AI agents for specific CX tasks
- 4Monitor insights and automate actions
- 5Optimize workflows using predictive analytics
Pricing Plans
Professional
Contact Us
Get Started With AI. 3 Integrations, AI-driven Insights, Auto-prioritization using Sentiment and Scoring, Auto-Classification and Routing, Operational Analytics, Predictive Escalations, Proactive Backlog Mgmt, Data Connectors, CRM connectors, CSM connectors, Engineering connectors, Log connectors, Alert connectors, Notifications
Enterprise
Contact Us
Grow Strategically With AI. 5 Integrations, AI-driven Insights, Auto-prioritization using Sentiment and Scoring, Auto-Classification and Routing, Operational Analytics, Predictive Escalations, Proactive Backlog Mgmt, Data Connectors, CRM connectors, CSM connectors, Engineering connectors, Log connectors, Alert connectors, Notifications
Frequently Asked Questions
Q.Can I build this in-house instead?
A.Building similar AI solutions in-house would require a large data science team and months of development time.
Q.What integrations are required to begin?
A.You can start with as few as 3 integrations to generate insights.
Q.Does TheLoops replace Customer Success tools?
A.No, it integrates with them to enhance churn prediction and other capabilities.
Q.How does TheLoops define customer experience?
A.CX involves Support, Success, Product, and Engineering working together effectively.
Pros & Cons (Reserved)
✓ Pros
- Real-time insights into customer behavior
- AI-driven automation boosts efficiency
- Improves agent performance and productivity
- Reduces costs through automation
- Secured and ready for enterprise use
✗ Cons
- Requires integration with existing systems
- Initial setup and configuration may be needed
- Minimum number of support agents required
Alternatives
No alternatives found.