Q.How do you guarantee the security of customer data?
A.Most hardware on our platform is now hosted in certified data centers. But as an additional layer of security, we revoke SSH access from our hosts so they cannot access customer data without our knowledge. TensorDock restricts hostnode access to only those who need it. We have an agent monitoring hostnodes for logins and suspicious activity, from any source.
Q.How does billing work?
A.We operate on a pay as you go model. Users deposit funds, and we deduct balance continuously after a server is deployed. When your balance reaches $0, your servers are automatically deleted. If you need to rent servers long-term, reach out to discuss our reserved pricing.
Q.Why does the same GPU/CPU have multiple prices?
A.We're a marketplace of independent hosts who compete and set their own pricing. As the customer, this ensures you always have access to the market's best pricing. Additionally, hosts have different locations and redundancy, leading to varying costs. Our marketplace offers you options to pay based on your preferences.