Q.What does Stonly do?
A.Stonly allows users to insert a widget on any webpage to provide contextual guidance, including step-by-step guides, decision trees, AI answers, automations, walkthroughs, checklists, and knowledge bases.
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Stonly Browser Extension
★3.7
💬63
💲Free
Stonly offers a range of tools to help businesses provide contextual guidance on their websites. It includes a widget for embedding guides, a CSS selector picker for easy element selection, and a Wizard for building guides. The platform supports various types of guidance such as step-by-step instructions, decision trees, and AI-powered answers.
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Platform
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AI answersAgent supportAutomationCSS selectorChecklistsContextual guidanceCustomer service
What is Stonly Browser Extension?
Stonly is a platform designed to provide contextual guidance on any webpage. It allows users to embed a Stonly widget for step-by-step guides, decision trees, AI answers, automations, walkthroughs, checklists, and knowledge bases for both agents and customers. It also features a CSS selector picker and a Wizard for building guides. This tool is ideal for businesses looking to improve customer service efficiency and empower customers with self-service options.
Core Technologies
- AI Answers
- Contextual Guidance
- CSS Selector Picker
- Wizard for Guide Building
Key Capabilities
- Contextual guidance widget
- CSS selector picker
- Guide building Wizard
- Step-by-step guides
- Decision trees
- AI answers
- Automations
- Walkthroughs
- Checklists
- Knowledge bases
Use Cases
- Providing step-by-step guides to customers on a website
- Creating decision trees to help agents troubleshoot issues
- Embedding AI-powered answers within a help center
- Automating common customer service tasks
- Offering interactive walkthroughs for new users
- Providing checklists for complex processes
- Building a comprehensive knowledge base for agents and customers
Core Benefits
- Provides contextual guidance on any webpage
- Offers a variety of guidance tools
- Includes a CSS selector picker for easy element selection
- Features a Wizard for building guides
- Improves customer service efficiency
- Empowers customers with self-service options
Key Features
- Contextual guidance widget
- CSS selector picker
- Guide building Wizard
- Step-by-step guides
- Decision trees
- AI answers
- Automations
- Walkthroughs
- Checklists
- Knowledge bases
How to Use
- 1Insert the Stonly widget on any webpage.
- 2Use the CSS selector picker to select elements from your page.
- 3Build guides using the Wizard provided in the platform.
- 4Customize guides with step-by-step instructions, decision trees, and AI answers.
- 5Embed the guides into your website or help center.
Frequently Asked Questions
Q.How do I build guides with Stonly?
A.Stonly provides a Wizard for building guides, and it also allows users to select elements from their page using a CSS selector picker.
Q.Can Stonly be used for customer support?
A.Yes, Stonly can be used to create knowledge bases, decision trees, and AI-powered answers that assist both customers and agents in resolving issues.
Q.Is technical knowledge required to use Stonly?
A.Some technical knowledge may be needed to set up and customize Stonly, especially when integrating it with existing websites.
Q.What are the benefits of using Stonly?
A.Stonly improves customer service efficiency by offering self-service options, provides a variety of guidance tools, and helps reduce the workload on customer service teams.
Pros & Cons (Reserved)
✓ Pros
- Provides contextual guidance on any webpage
- Offers a variety of guidance tools
- Includes a CSS selector picker for easy element selection
- Features a Wizard for building guides
- Improves customer service efficiency
- Empowers customers with self-service options
✗ Cons
- Requires integration with existing websites
- May require some technical knowledge to set up and customize
- Effectiveness depends on the quality of the guides and knowledge base content
Alternatives
No alternatives found.