Stonly

Stonly improves customer service through AI-driven knowledge management. It allows businesses to create adaptive guides and knowledge bases that help both agents and customers resolve issues faster. The platform supports automation, integration with key tools, and enhances overall service quality.

What is Stonly?

Stonly is a knowledge management platform designed to improve customer service by creating easy-to-follow explanations and guides. It helps companies enhance customer success, reduce support costs, and speed up support agents. The platform offers personalized knowledge, AI-powered solutions, and process automation to support millions of customers efficiently.

Use Cases

• Resolve customer questions instantly with AI-powered self-service
• Improve handle time and response quality using guided decision trees
• Train new agents more quickly with less time spent on training
• Empower customers to find answers independently

Core Benefits

• Reduces resolution time
• Decreases support tickets
• Speeds up agent ramp time
• Improves service speed and quality
• Increases customer satisfaction

Key Features

• AI-powered self-service
• Guided decision trees for agents
• Knowledge base creation
• Process automation
• Personalized knowledge delivery
• Integration with support and data tools

How to Use

1. 1
   Create guides, walkthroughs, checklists, and knowledge bases tailored to customer needs.
2. 2
   Use guided decision trees to assist agents in solving tickets efficiently.
3. 3
   Leverage AI to empower customers with self-service options.
4. 4
   Integrate Stonly with existing support and data tools.

Frequently Asked Questions

Pros & Cons (Reserved)

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