ToolMeshToolMesh
S

spiralup.co

★3.2
💬68
💲Freemium

Spiralup.co is an AI-powered platform that analyzes customer feedback, detects issues, and provides actionable insights. It integrates with CRMs, classifies interactions into intents, and offers real-time tracking to help businesses improve customer experience and product quality efficiently.

💻
Platform
web
AIActionable insightsCRM integrationCustomer experienceCustomer feedback analysisIssue detectionRoot cause analysis

What is spiralup.co?

Spiralup.co is an AI-powered platform designed for customer feedback analysis and issue detection. It helps businesses, from individuals to large enterprises, by detecting issues across channels, monitoring blind spots, and analyzing root causes in customer interactions. The tool classifies feedback into actionable intents, integrates with CRMs, and provides real-time insights to improve customer experience and product quality.

Core Technologies

  • Artificial Intelligence
  • Deep AI Research
  • CRM Integration

Key Capabilities

  • Customer feedback analysis
  • Issue detection across channels
  • Root cause analysis
  • AI-powered intent classification
  • Real-time tracking and alerts

Use Cases

  • Detecting top customer contact reasons in the first month of service activation
  • Structuring unstructured customer interactions for actionable insights
  • Improving process, ops, agent training, and product quality
  • Automatic Customer Issue Discovery

Core Benefits

  • Significant cost savings through efficient issue detection
  • Improved customer experience by addressing issues proactively
  • Reduced data reporting effort
  • Enterprise-grade AI at a fraction of the cost
  • Seamless integration with existing CRM and data sources

Key Features

  • AI-powered customer issue detection
  • Unified taxonomy of actionable intents
  • Seamless CRM and feedback source integration
  • AI Agent for answering support, CX, and product questions
  • Real-time tracking and alerts

How to Use

  1. 1
    Analyze feedback from reviews, NPS, chats, calls, and metadata
  2. 2
    Classify interactions into actionable intents and track issues
  3. 3
    Get alerts to address problems before escalation
  4. 4
    Add to CRM and contact center to improve processes and training

Pricing Plans

Observer

$0
Our informative, but limited dashboard. Ideal for an individual to get a taste of Spiral insights. 1 Sight AI™ Dashboard User, Quarterly basic report, Up to 2 Feedback Channels, Top 5 Insights, Public customer feedback scan

Bug Hunter

Contact us
Our real-time, public review tracking dashboard. Ideal for a small team responsible for products or services with high-volume reviews from up to 4 sources. Up to 10 Sight AI™ Dashboard Users, Full report, Up to 4 Feedback Channels, All detected insights, Public customer feedback scan, Real-Time Tracking

Issue Vulture™

Contact us
Our flagship omnichannel offering, combining public feedback and private customer support data into a centralized dashboard. Ideal for medium brands or large enterprises with robust customer experience programs seeking to stay on top of high-volume customer feedback from many sources. Unlimited Sight AI™ Dashboard Users, Full report, Unlimited Feedback Channels, All detected insights, Public customer feedback scan, Private customer feedback scan, Real-Time Tracking, Tech support

Frequently Asked Questions

Q.What does Spiral do?

A.Spiral revolutionizes support data, detects issues across channels, monitors blind spots, and analyzes root causes using Deep AI Research.

Q.How does Spiral classify customer interactions?

A.Spiral intelligently classifies all customer interactions into a unified taxonomy of actionable intents using AI.

Q.What kind of data can Spiral analyze?

A.Spiral can analyze customer feedback from reviews, NPS, live chats, phone calls, attributes, and metadata.

Q.How quickly can Spiral be implemented?

A.Spiral can be up and running in days, adding an enterprise-grade AI analysis layer to your CRM and contact center.

Q.What feedback channels does Spiral support?

A.Spiral supports multiple feedback channels including public reviews and private customer support data, with options for up to 2, 4, or unlimited channels depending on the plan.

Q.Is there a free plan available?

A.Yes, the Observer plan is free with limited features including 1 dashboard user, quarterly basic report, up to 2 feedback channels, and top 5 insights.

Pros & Cons (Reserved)

✓ Pros

  • Significant cost savings through efficient issue detection
  • Improved customer experience by addressing issues proactively
  • Reduced data reporting effort
  • Enterprise-grade AI at a fraction of the cost
  • Seamless integration with existing CRM and data sources

✗ Cons

  • Pricing for Bug Hunter and Issue Vulture plans requires contacting the company
  • Limited features in the Observer plan

Alternatives

No alternatives found.