ToolMeshToolMesh
S

Smith.ai

★4.7
💬288
💲Paid

Smith.ai offers 24/7 customer engagement solutions combining AI and human-powered receptionists, outreach campaigns, and web chat services to help businesses capture leads, manage interactions, and streamline operations.

💻
Platform
web
24/7 AnsweringAI ReceptionistAppointment SchedulingBusiness SupportCRM IntegrationCall Center AlternativeCall Management

What is Smith.ai?

Smith.ai is a 24/7 customer engagement service that combines AI and human intelligence to provide virtual receptionists, outreach campaigns, and web chat services. It's designed for businesses of all sizes to capture and convert leads, manage customer interactions, and streamline operations with North America-based agents and AI-powered tools.

Core Technologies

  • Artificial Intelligence
  • Human Intelligence
  • CRM Integration

Key Capabilities

  • 24/7 call coverage
  • Lead screening and qualification
  • Appointment booking
  • Outreach campaigns
  • Web chat and messaging support

Use Cases

  • Converting callers to clients 24/7 for home services
  • Handling client intake and scheduling for law firms
  • Supporting sales with 24/7 chat for businesses
  • Reducing missed calls to prevent lost clients
  • Automating CRM updates for property management
  • Managing inquiries and scheduling tours for units
  • Providing after-hours answering and emergency escalation

Core Benefits

  • 24/7/365 answering prevents missed leads
  • Combines AI and human intelligence for flexibility
  • North America-based agents ensure quality interactions
  • Cost-effective alternative to in-house receptionists
  • No charges for spam or wrong numbers
  • Month-to-month service with no long-term contracts
  • 30-day money-back guarantee for new clients
  • Extensive integrations with business tools
  • Customizable call handling rules
  • High answer rate (99.7% for human-first)

Key Features

  • AI Receptionist for AI-first answering & intake
  • Virtual Receptionists for human-first support
  • Outreach Campaigns for sales and service
  • AI Powered Web Chat, SMS & social messaging
  • 24/7 call coverage for continuous support
  • Lead screening, qualification & intake
  • Appointment booking for client scheduling
  • CRM integration for data management
  • Call recording & transcriptions
  • Bilingual answering (Spanish)
  • Payment collection capabilities

How to Use

  1. 1
    Sign up for an AI Receptionist or Virtual Receptionists plan
  2. 2
    Create receptionist profile in minutes
  3. 3
    Start receiving calls immediately
  4. 4
    Forward existing number or use provided dedicated number
  5. 5
    Set up outreach campaigns and web chat services

Pricing Plans

Starter (Virtual Receptionists)

$292.50 / month
30 calls, 1 free transfer destination. Overage: $11.00/call over 30. For solopreneurs or small teams.

Basic (Virtual Receptionists)

$787.50 / month
90 calls, 2 free transfer destinations. Overage: $10.00/call over 90. For growing teams.

Pro (Virtual Receptionists)

$2,025.00 / month
300 calls, 10 free transfer destinations. Overage: $8.00/call over 300. For mature organizations.

Enterprise (Virtual Receptionists)

Custom
Custom plan for high-volume needs, custom transfer destinations. Price adjusted based on needs.

AI Receptionist

As low as $97.50/month
AI-first answering for simple intake, scheduling new appointments, and handling general inquiries at any call volume.

Frequently Asked Questions

Q.How does the money-back guarantee work?

A.Smith.ai offers a 30-day money-back guarantee for new clients. Email support within two weeks for a full refund of initial plan and add-ons up to $1,000; overages excluded.

Q.Do I have to sign a contract?

A.No, Smith.ai is a month-to-month service with no long-term contracts. Pay monthly and cancel with billing through the current cycle.

Q.Can I change my plan?

A.Yes, change your plan anytime by emailing support@smith.ai; new plan billing starts the next month.

Q.Do you count wrong numbers or spam towards my quota?

A.No, spam or unsolicited sales calls with valid Caller ID do not count towards your quota.

Q.Why do you bill by the call?

A.Smith.ai bills per client call for transparency and savings, allowing receptionists time with each client without rushing.

Pros & Cons (Reserved)

✓ Pros

  • 24/7/365 answering ensures no missed leads
  • Combines AI and human intelligence for flexible service
  • North America-based agents for quality interactions
  • Cost-effective compared to in-house receptionists
  • No charge for spam or wrong numbers
  • Month-to-month service with no long-term contracts
  • 30-day money-back guarantee for new clients
  • Extensive integrations with popular business tools
  • Customizable call handling rules and add-ons
  • High answer rate (99.7% for human-first)

✗ Cons

  • Overage charges apply if call quota is exceeded
  • Some advanced features are add-ons with per-call costs
  • AI-first answering less suitable for complex/sensitive calls

Alternatives

No alternatives found.