Sendbird provides an AI customer service platform that automates support and sales conversations across multiple channels. It offers omnichannel AI, secure communication APIs, and enterprise-grade security to improve resolution rates and reduce response times.
Sendbird is an AI customer service platform that enables businesses to build AI agents for autonomous support and sales conversations. It combines omnichannel AI with communication APIs to deliver instant support across various channels like mobile, web, SMS, and email. The platform helps improve resolution rates, reduce response times, and provide unified customer insights.
A.Sendbird is the omnipresent AI agent platform enterprises choose to elevate customer experience, by initiating autonomous support & sales conversations, keeping humans in the loop for complex inquiries, and re-engaging customers with proactive business messages. Combining omnichannel AI and battle-tested, award-winning communication APIs, Sendbird enables businesses to build AI agents and meaningful customer connections at scale.
A.Sendbird AI agent perceives customer intent, takes the right action, and adapts over time through real-time interactions. It instantly resolves common issues and escalates complex ones to human agents with full context, boosting resolution rates while enhancing the customer experience.
A.Sendbird AI delivers instant, high-accuracy responses across every customer touchpoint - mobile native, web, SMS, email and social channels, so you are always available where your customers need you. It handles complex questions and smartly routes them to human agents when needed. By combining the omnipresent AI with seamless human support, Sendbird significantly cuts response time and boost resolution rate, even during peak volumes.
