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Re:amaze

★1.5
💬39
💲Paid

Re:amaze is a comprehensive customer service platform that integrates live chat, email, social media, and more into a unified helpdesk. It enables businesses to manage customer conversations across multiple channels, automate repetitive tasks, and provide self-service support through FAQs. The platform also offers real-time customer activity monitoring and multi-brand management capabilities.

💻
Platform
web
AutomationChatbotsCustomer engagementCustomer serviceFAQHelpdeskLive chat

What is Re:amaze?

Re:amaze is an integrated customer service, live chat, and helpdesk platform designed for online businesses. It consolidates email, live chat, video calls, social media, mobile SMS, VoIP, and push notifications into a single interface, enabling support teams to deliver exceptional customer experiences. The platform offers features like a shared inbox, chatbots, FAQs, status pages, and real-time customer activity monitoring.

Core Technologies

  • Customer Service Platform
  • Live Chat
  • Chatbots
  • Workflow Automation
  • Multi-Channel Support

Key Capabilities

  • Consolidate customer support channels
  • Automate customer interactions
  • Provide self-service support
  • Monitor customer activity
  • Manage multi-brand operations

Use Cases

  • Consolidate customer support channels for faster response times
  • Automate customer interactions with chatbots
  • Provide self-service support through FAQs
  • Monitor customer activity to offer personalized assistance
  • Manage customer conversations from multiple businesses in one place

Core Benefits

  • Streamline customer support operations
  • Improve customer engagement
  • Reduce response times
  • Enhance team collaboration
  • Scale support as your business grows

Key Features

  • Shared inbox helpdesk
  • Live chat with chatbots and video calls
  • Customizable FAQ center
  • Real-time customer activity monitoring
  • Workflow automation
  • Multi-brand management

How to Use

  1. 1
    Sign up for a Re:amaze account
  2. 2
    Integrate your customer support channels
  3. 3
    Set up chatbots and automation workflows
  4. 4
    Customize your FAQ center and status page
  5. 5
    Monitor customer activity and engage in real-time

Pricing Plans

Basic

$29 per Team Member per Month
Unlimited Email Inboxes, Live Chat, Social Media Channels, Public/Internal FAQ, Workflow Automation (Macros), Response Templates, Website Integration, Chatbots, Cues (Proactive Messages), Basic Reporting, Customer Intents

Pro

$49 per Team Member per Month
All of the features in Basic, Manage Multiple Brands in one Account, Live View of Site Visitors, Advanced Reporting, SMS and Voice Channels, Custom Hosted Domain, Customizable Email Appearance, Status Page

Plus

$69 per Team Member per Month
All of the features in Pro, Peek (Live Screensharing), Departments (Staff Groups), Staff Performance Reporting, Staff Shifts and Vacation Days, Customizable Staff Roles, Customer Satisfaction Ratings, In-Chat Video Calls, Optional Classic Chat Mode, FAQ Article Edit History

Starter

$59 Flat Rate per Month
All of the features in Basic for unlimited team members. Limited to 500 Responded Conversations per month.

Enterprise

Custom
Re:amaze Enterprise is a helpdesk platform for high-volume and fast-growing businesses.

Frequently Asked Questions

Q.How does the 14-day free trial work?

A.After signing up, you get access to all Re:amaze features for 14 days. You can explore the platform without being billed unless you choose to continue.

Q.Do I have to sign a contract?

A.No, Re:amaze operates on a month-to-month basis with no cancellation fees.

Q.Do I have to install anything to use Re:amaze?

A.No, Re:amaze is accessible 24/7 from any computer or mobile device with a modern browser.

Pros & Cons (Reserved)

✓ Pros

  • Consolidates multiple communication channels
  • Offers a wide range of features for customer support and engagement
  • Provides tools for automation and collaboration
  • Scalable for businesses of all sizes
  • Integrates with popular e-commerce platforms and other apps

✗ Cons

  • Can be expensive depending on the chosen plan and number of team members
  • Some features may require a higher-tier plan
  • The wide range of features may be overwhelming for some users

Alternatives

No alternatives found.