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QueryPal

★3.3
💬1241
💲Paid

QueryPal is an AI chat assistant for Slack and Teams that automates support ticket deflection, reduces agent workload, and increases customer satisfaction. It integrates with existing tools, provides multi-language support, and offers transparent response automation.

💻
Platform
web
AI Chat AssistantAI Customer SupportCustomer Support AutomationHelpdesk AutomationSlack IntegrationSupport AISupport automation

What is QueryPal?

QueryPal is an AI chat assistant designed for Slack and Teams that automates support ticket deflection by leveraging company data from sources like Google Drive, Notion, Jira, and Confluence. It enhances communication, generates automated reports, and provides instant answers in the helpdesk.

Core Technologies

  • AI Chatbot
  • Natural Language Processing
  • Data Integration

Key Capabilities

  • Automate support ticket deflection
  • Generate AI-powered ticket drafts
  • Provide instant answers in multiple languages
  • Integrate with existing tools
  • Offer instant analytics and reporting

Use Cases

  • Deflect complex support tickets across email and web
  • Generate automated reports on ticket data
  • Provide instant answers in the helpdesk
  • Emulate best agents to reduce repetitive work
  • Break language barriers with instant translations

Core Benefits

  • Reduces agent workload
  • Increases customer satisfaction
  • Provides multi-language support
  • Enhances support quality
  • Offers transparent response automation

Key Features

  • Intelligent Ticket Deflection
  • Instant Analytics & Reporting
  • Self-Serve Customer Chat
  • AI Ticket Draft
  • Answers in Every Language
  • Continuous AI Growth
  • AI Decision Visibility
  • Integration with existing tools

How to Use

  1. 1
    Connect QueryPal to your helpdesk and knowledge base.
  2. 2
    Let the AI handle questions automatically.
  3. 3
    Review and edit AI-generated drafts.
  4. 4
    Approve or deny drafts as needed.
  5. 5
    Monitor performance with instant analytics.

Pricing Plans

Pro

Custom Pricing
Perfect for teams looking to elevate support capabilities quickly with email drafts directly in your helpdesk platform (up to 5000 tickets/month)

Enterprise

Custom Pricing
For enterprises looking for secure, customizable AI support ticket draft generation in multiple channels (5,000+ tickets/month)

Frequently Asked Questions

Q.Is pricing predictable if our ticket volume fluctuates?

A.Yes! QueryPal’s pricing aligns with your ticket volume, ensuring cost predictability even during busy times.

Q.How does QueryPal handle security and data privacy?

A.QueryPal is SOC 2-compliant and automatically masks sensitive information, ensuring your data stays private.

Q.Will agents resist using QueryPal?

A.No! Agents appreciate QueryPal for automating repetitive tasks, allowing them to focus on more strategic work.

Q.Is the trial really free?

A.Yes! QueryPal offers a 100% free trial with no hidden fees or obligations.

Q.How long is the trial period?

A.For most customers, the trial lasts 3 weeks, enough time to see real results.

Pros & Cons (Reserved)

✓ Pros

  • Reduces workload for support agents
  • Increases customer satisfaction
  • Provides transparent and accurate response automation
  • Offers multi-language support
  • Improves support quality through agent feedback
  • Provides visibility into AI resolution journeys
  • SOC 2 & GDPR Compliant for Security at Scale

✗ Cons

  • Pricing is custom, so it may not be suitable for all budgets
  • Requires integration with existing helpdesk and knowledge base tools
  • Effectiveness depends on the quality of the connected data

Alternatives

No alternatives found.