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Productlane

★3.4
💬2261
💲Freemium

Productlane is a B2B customer support and feedback system that consolidates support channels, integrates with Linear for prioritization, and offers a customer portal for transparency. It provides AI suggestions to match customer requests with Linear issues, streamlining communication and product development.

💻
Platform
web
AIB2BChangelogCustomer portalCustomer supportFeedback managementLinear integration

What is Productlane?

Productlane is a customer support and feedback system designed for B2B companies, built on Linear. It helps businesses manage customer feedback and support requests efficiently, consolidating channels like Slack and email, and integrating with Linear for prioritization. The platform offers a customer portal, public roadmap, and AI suggestions to streamline product development and communication.

Core Technologies

  • AI Suggestions
  • Linear Integration
  • Customer Portal Technology

Key Capabilities

  • Customer feedback management
  • Support channel consolidation
  • Bi-directional Linear integration
  • Public roadmap and changelog
  • AI-powered prioritization

Use Cases

  • Consolidating Slack channels for customer support
  • Managing customer feedback and linking it to Linear issues
  • Providing a public roadmap for customer input
  • Creating a knowledge base from conversations
  • Sending in-app notifications of new changelogs

Core Benefits

  • Streamlined customer support
  • Improved feedback management
  • Enhanced product prioritization
  • Increased transparency with customer portal
  • AI-powered suggestions for efficiency

Key Features

  • Customer support inbox for Slack and emails
  • Bi-directional integration with Linear
  • Customer portal for roadmap and requests
  • AI suggestions for matching Linear issues
  • Custom data display from your database
  • Priority inbox for urgent requests

How to Use

  1. 1
    Sign up for a 14-day free trial
  2. 2
    Connect your Slack and email channels
  3. 3
    Integrate with Linear for issue management
  4. 4
    Set up the customer portal and roadmap
  5. 5
    Use AI suggestions to prioritize requests

Pricing Plans

Free Trial

Start your 14-day free trial now!

Frequently Asked Questions

Q.What support channels does Productlane consolidate?

A.Productlane consolidates support channels such as Slack connect, email, and in-app feedback through a unified widget.

Q.How does Productlane integrate with Linear?

A.Productlane offers bi-directional integration with Linear, allowing you to link customer requests to Linear issues, edit customer properties, and mark requests as important directly from conversations.

Q.What is the customer portal?

A.The customer portal is a unified portal that brings your roadmap, changelog, and customer requests into one place, allowing users to mark issues as important and add context.

Q.What kind of AI suggestions does Productlane provide?

A.Productlane provides AI suggestions for matching Linear issues or projects to customer requests, helping you prioritize effectively.

Q.What integrations does Productlane support?

A.Productlane supports integrations with Linear, Hubspot, and Slack. It also offers a robust API for displaying database data on each conversation.

Pros & Cons (Reserved)

✓ Pros

  • Tight integration with Linear
  • Consolidated support channels
  • Customer portal for transparency
  • AI-powered suggestions
  • Customizable widget
  • Streamlined communication

✗ Cons

  • Focus primarily on Linear users
  • May require setup to connect with existing databases
  • Pricing not immediately visible (requires contacting for a demo)

Alternatives

No alternatives found.