Q.What is CX Genie?
A.CX Genie is a platform designed to automate and optimize customer support processes using AI-powered chatbots and live agent chat features.
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powered by ChatGPT
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💬80
💲Freemium
CX Genie is a platform that uses AI to automate customer support with chatbots and live agent features, offering easy integration, multiple data sources, and real-time engagement to enhance customer service efficiency.
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Platform
web
AI chatbotAPI integrationCustomer engagementCustomer support automationHelp deskLive chatTicket management
What is powered by ChatGPT?
CX Genie is an AI-powered platform, powered by ChatGPT, designed to automate and enhance customer support for businesses. It combines AI chatbots with live agent features to streamline customer engagement, reduce support costs, and improve operational efficiency for businesses of various sizes.
Core Technologies
- AI Chatbot
- API Integration
- SDK
Key Capabilities
- Automate customer support processes
- Enhance customer engagement
- Real-time customer interaction
- Live agent chat with AI suggestions
- Integrate with existing platforms
Use Cases
- Website chatbot interactions
- Real-time customer service automation
- Data collection and analysis
- Direct agent chat with AI assistance
- Integrating chatbot with applications using API & SDK
Core Benefits
- Automates customer support processes
- Enhances customer engagement
- Improves operational efficiency
- Reduces costs with chatbot automation
- Easy integration with existing systems
- Offers both AI and live agent support
Key Features
- AI-powered chatbots
- Easy integration with other platforms
- Multiple data sources for responses
- Real-time customer engagement
- Chat Portal with live agent chat and AI suggestions
- API & SDK for advanced conversational capabilities
How to Use
- 1Start with the free tier to create a chatbot
- 2Use script embedding for quick integration
- 3Integrate via API or SDK with existing platforms
- 4Utilize Chat Portal for live agent chat and AI suggestions
Pricing Plans
Basic
Free
Start with free-tier. No credit card needed
Premium
$39.99/month
For businesses with ~ 30 customer support requests/day
Pro
$89.99/month
For businesses with ~ 200 customer support requests/day with advanced features & API access
Enterprise
Let's talk
For business of 10+ customers supports with AI training and 24/7 live support
Frequently Asked Questions
Q.How does CX Genie integrate with existing applications?
A.CX Genie offers script embedding, API integration, and SDK to enable seamless integration with other platforms.
Q.What kind of data sources can CX Genie access?
A.CX Genie can access multiple data sources, empowering the chatbot to provide comprehensive and accurate responses.
Q.Is CX Genie suitable for small businesses?
A.Yes, CX Genie offers plans that fit various needs, including a free tier to start with.
Q.What features are included in the Pro plan?
A.The Pro plan includes advanced features & API access for businesses with ~200 customer support requests/day.
Q.Does CX Genie require a credit card for the Basic plan?
A.No credit card is needed for the Basic free-tier plan.
Q.What support does the Enterprise plan offer?
A.The Enterprise plan includes AI training and 24/7 live support for businesses with 10+ customer supports.
Pros & Cons (Reserved)
✓ Pros
- Automates customer support processes
- Enhances customer engagement
- Improves operational efficiency
- Reduces costs with chatbot automation
- Easy to integrate with existing systems
- Offers both AI and live agent support
✗ Cons
- May require initial setup and training of the chatbot
- Effectiveness depends on the quality of data sources
- Advanced features may require a paid plan
Alternatives
No alternatives found.