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Omnichat AI

★3.4
💬55522
💲Paid

Omnichat is a comprehensive AI-powered omnichannel chat commerce platform that streamlines customer service, marketing, and sales operations. It enables businesses to manage customer interactions across multiple platforms like WhatsApp, Facebook Messenger, Instagram, LINE, WeChat, and Website Live Chat. The platform uses AI agents and social customer data platforms (CDP) to enhance marketing automation, improve sales conversion rates, and deliver personalized customer experiences. With proven success among global brands, Omnichat helps businesses achieve higher engagement, better user insights, and increased revenue through integrated, intelligent conversational commerce solutions.

💻
Platform
web
AIAI AgentsFacebook MessengerInstagramLINELive ChatSocial CDP

What is Omnichat AI?

Omnichat is Asia's premier omnichannel chat commerce platform that integrates WhatsApp, Facebook Messenger, Instagram, LINE, WeChat, and Website Live Chat to meet customer service, marketing, and sales needs in one stop. Trusted by over 5,000 brands worldwide, it offers advanced conversational commerce solutions with enhanced efficiency, user behavior analysis, and remarketing strategy development, thus creating 5x conversion rate. It provides an AI Omnichannel Customer Experience Platform that transforms marketing, sales & support by unifying customer interactions and data across all channels with AI-powered conversational suite — delivering personalized experiences with 5x higher conversions.

Core Technologies

  • AI-Powered Marketing Automation
  • AI-Enhanced Sales Conversion
  • Social CDP
  • AI Agents
  • Conversational Commerce

Key Capabilities

  • Integrate multiple messaging channels into one platform
  • Automate customer service, marketing, and sales tasks
  • Unify customer interactions and data across all channels
  • Deliver personalized experiences
  • Track sales performance and user behavior

Use Cases

  • Manage customer inquiries and support across various messaging platforms
  • Automate marketing campaigns and sales follow-ups
  • Analyze customer data for targeted remarketing strategies
  • Create personalized shopping experiences using AI agents
  • Integrate with existing business systems for seamless operations

Core Benefits

  • Streamline customer service across multiple channels
  • Boost sales conversion rates with AI tools
  • Personalize customer interactions for better engagement
  • Track user behavior and optimize marketing strategies
  • Improve operational efficiency with automated workflows

Key Features

  • Omnichannel Integration
  • AI-Powered Marketing Automation
  • AI-Enhanced Sales Conversion
  • Social CDP
  • AI Agents (Customer Service, Smart Shopping, Marketing Campaign, Customer Loyalty, Intelligent Booking, Custom AI)

How to Use

  1. 1
    Integrate Omnichat with your existing platforms and channels (WhatsApp, FB, IG, LINE, WeChat, Website Live Chat).
  2. 2
    Use the platform to manage customer interactions, automate marketing campaigns, track sales performance, and leverage AI for personalized experiences.
  3. 3
    Utilize AI agents to handle customer service, sales, and marketing tasks efficiently.
  4. 4
    Leverage the Social CDP to unify customer profiles and data across all channels.

Frequently Asked Questions

Q.What platforms does Omnichat integrate with?

A.Omnichat integrates with WhatsApp, Facebook Messenger, Instagram, LINE, WeChat, and Website Live Chat.

Q.What solutions does Omnichat offer?

A.Omnichat offers solutions for Customer Service, Marketing, OMO Sales, and Social CDP.

Q.What features does Omnichat provide?

A.Omnichat provides features like Broadcast, Meta Ads Platform Integration, Customer Journey, Coupons, WhatsApp Catalog & Payment, WhatsApp Flows, Loyalty Points, Sales Performance Tracking, Omni-AI, Interactive Games, and Abandoned Cart Remarketing.

Q.What is the main benefit of using Omnichat?

A.Omnichat helps unify customer interactions and data across all channels with AI-powered conversational suite — delivering personalized experiences with 5x higher conversions.

Pros & Cons (Reserved)

✓ Pros

  • Integrates multiple messaging channels into one platform
  • Offers AI-powered marketing automation and sales conversion tools
  • Provides a Social CDP for unified customer profiles
  • Offers various AI Agents to automate customer service, sales, and marketing tasks
  • Proven success with numerous global brands

✗ Cons

  • Pricing details are not readily available on the website
  • May require some technical expertise to integrate and configure the platform
  • The platform is comprehensive, which may be overwhelming for small businesses with limited needs

Alternatives

No alternatives found.