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Mava

★3.7
💬1
💲Freemium

Mava streamlines customer support by integrating with your community platforms and automating responses using AI. With a centralized shared inbox, analytics tools, and multi-lingual capabilities, it helps growing communities scale their support operations efficiently and improve customer satisfaction.

💻
Platform
web
AI chatbotAnalyticsAutomationCommunity managementCustomer supportDiscord supportShared inbox

What is Mava?

Mava is an AI-powered customer support platform designed for community-driven businesses. It connects to popular community channels like Discord, Telegram, and Slack, allowing teams to manage support requests from a shared inbox. The platform uses artificial intelligence to automate responses in multiple languages, helping companies provide faster, more efficient customer service across public channels and private tickets.

Core Technologies

  • Artificial Intelligence
  • Natural Language Processing
  • Multi-channel Integration
  • Real-time Analytics

Key Capabilities

  • Automated customer support
  • Shared inbox management
  • Multi-language response generation
  • Community channel integration
  • Support analytics tracking

Use Cases

  • Automating common queries in Discord communities
  • Managing support tickets from multiple sources
  • Providing real-time web chat assistance
  • Tracking performance metrics across support channels
  • Scaling support as communities grow

Core Benefits

  • Reduces workload on support teams
  • Improves customer response times
  • Enables 24/7 support availability
  • Simplifies ticket management across platforms
  • Supports global audiences through multilingual capabilities

Key Features

  • AI-powered support automation
  • Shared inbox for managing requests
  • Integration with Discord, Telegram, Slack, and web chat
  • Analytics and metrics tracking
  • Customizable web chat widget
  • Multi-lingual support

How to Use

  1. 1
    Integrate with community channels like Discord, Telegram, and Slack
  2. 2
    Upload or connect your knowledge base for AI training
  3. 3
    Enable automated responses in public channels and private tickets
  4. 4
    Use the shared inbox to monitor and manage all support requests
  5. 5
    Track performance metrics and optimize support workflows

Pricing Plans

Starter

$0
100 support requests / month

Bullish

$99
500 support requests / month

Diamond

$199
2,000 support requests / month

Whale

$599
10,000 support requests / month

Bullish (Annual)

$83
month / workspace Billed Yearly

Diamond (Annual)

$166
month / workspace Billed Yearly

Whale (Annual)

$499
month / workspace Billed Yearly

Frequently Asked Questions

Q.Is there a free plan available?

A.Yes, Mava offers a Starter plan with up to 100 monthly support requests.

Q.How many team members can use the platform?

A.There's no limit—you can add as many agents as needed on any plan.

Q.Does Mava offer outsourced support services?

A.No, but they can connect you with trusted partner agencies for support outsourcing.

Q.Can I get advanced features without upgrading plans?

A.Advanced features are limited to paid plans, though some can be previewed on the free tier.

Q.Is AI functionality included in all plans?

A.Yes, AI capabilities are included at no extra cost across all pricing tiers.

Pros & Cons (Reserved)

✓ Pros

  • Reduces support team workload with automation
  • Centralized inbox for multi-channel support
  • Faster response times and better customer satisfaction
  • Scalable for growing communities
  • Supports customers in over 100 languages

✗ Cons

  • Initial setup requires training the AI with your knowledge base
  • Some features only available on paid plans
  • Complex issues may still require human intervention

Alternatives

No alternatives found.