Level AI is an AI-powered contact center platform that enhances customer experience, improves agent performance, and automates operations through semantic intelligence and generative AI, providing actionable insights across channels.
Level AI is an AI-powered contact center intelligence platform designed to uncover customer insights and drive business outcomes. It helps contact center teams by analyzing customer experience, assisting agent performance, and automating operations, using semantic intelligence to understand support interactions for improved team performance.
A.Level AI offers a suite of advanced artificial intelligence solutions, leveraging the latest generative AI and semantic intelligence technologies, that improve customer experience, greatly increase operational efficiency, and transform service & contact center teams.
A.Customer intelligence (CI) is the process of collecting, analyzing, and interpreting customer data to gain insights into their needs, preferences, and behaviors for business improvement.
A.Customer intelligence benefits businesses by personalizing experiences, identifying trends, improving product development, and boosting customer satisfaction.
A.Conversational intelligence is a subset of Customer Intelligence focusing on analyzing customer interactions through voice and text channels like calls, chats, emails, and social media.
A.Service automation uses technology to automate manual customer service tasks, including real-time AI assistance, post-call disposition, agent performance scoring, and pain point identification.
A.Level AI integrates into existing contact center stacks, analyzes customer interactions across channels, provides actionable insights, automates tasks, and improves agent performance.
