Q.What communication channels does klink.cloud support?
A.klink.cloud supports voice and non-voice channels, including in-app calls, social media messaging (WhatsApp, Facebook, Telegram), email, and SMS.
K
klink.cloud
★3.8
💬621
💲Freemium
klink.cloud is an omnichannel customer engagement platform that centralizes customer conversations across voice and non-voice channels. It offers AI-powered automation, real-time analytics, and flexible virtual number options to enhance customer support and communication.
💻
Platform
web
AI chatbotBPOSMS APIai-agentai-call-centerai-chatbotai-cold-calling
What is klink.cloud?
klink.cloud is an omnichannel customer engagement platform designed to streamline customer support and communication by integrating voice and non-voice channels. It provides a unified customer experience (CX) platform with features like omnichannel contact center, telephony, AI & workflow automation, and transactional chatbots.
Core Technologies
- AI Chatbot
- Workflow Automation
- Telephony Management
- Real-time Analytics
Key Capabilities
- Integrate voice and non-voice communication channels
- Provide a unified CX platform
- Offer AI-powered automation
- Enable real-time analytics and reporting
- Support case management
Use Cases
- Inhouse Contact Center operations
- Customer Support Help Desk management
- Outbound Cold Calling Sales Dialer
- BPO & Outsourcing support
- Inbound Customer Service handling
- Appointment Booking services
- Multi-client support across voice and non-voice channels
Core Benefits
- Unified platform for all customer conversations
- AI-powered automation to resolve inquiries instantly
- Integration with popular business tools
- Real-time analytics and reporting
- Flexible virtual number and BYOC options
- Case Management tracks every customer interaction across all channels
Key Features
- Omnichannel Contact Center Platform
- Telephony Management
- AI & Workflow Automation
- Unified Inbox
- Real-time Analytics & Reports
- Case Management
How to Use
- 1Integrate with existing apps like WhatsApp, Messenger, Gmail, and Shopify
- 2Centralize conversations in one platform
- 3Auto-record calls and track team performance
- 4Utilize virtual phone numbers and BYOC options
- 5Access real-time analytics and reports
Pricing Plans
Free
$0
For individuals looking for outbound dialer & live chat
Starter
$19/user/mo
For small teams managing sales and support operations
Growth
$55/user/mo
For growing teams handling high volumes of sales and support
Enterprise
Custom
For Big Companies with advanced workflows & API Integrations
Frequently Asked Questions
Q.What kind of AI automation does klink.cloud offer?
A.klink.cloud offers AI-powered automation for transactional processes, customer support, and workflow automation, including AI Live Chat and Kai AI Conversational Agent.
Q.Can I use my own phone number with klink.cloud?
A.Yes, klink.cloud offers a flexible BYOC (Bring Your Own Carrier) option, allowing you to connect your own number or SIP trunk.
Q.What type of analytics and reporting does klink.cloud provide?
A.klink.cloud provides real-time analytics and reports, giving you instant insights into customer interactions, agent performance, and operational metrics across all channels.
Q.What industries does klink.cloud cater to?
A.klink.cloud caters to various industries, including Retails & Ecommerce, Insurance, BPO and Contact Centers, Healthcare, B2B SASS Companies, Banking & Financial Services, and Digital Agencies.
Pros & Cons (Reserved)
✓ Pros
- Unified platform for all customer conversations
- AI-powered automation to resolve inquiries instantly
- Integration with popular business tools
- Real-time analytics and reporting
- Flexible virtual number and BYOC options
- Case Management tracks every customer interactions across all channels
✗ Cons
- Pricing details require contacting sales
- The website contains a lot of marketing content, making it difficult to find specific information quickly
Alternatives
No alternatives found.