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Kastro

★3.9
💬55
💲Freemium

Kastro is an AI-powered customer support tool that helps startups and indie hackers streamline support operations using ChatGPT. It provides automated responses, handles repetitive queries, and integrates with a help center to enhance user experience. With features like typing suggestions, live chat, and AI workspace, Kastro enables efficient customer interaction while reducing costs and boosting revenue.

💻
Platform
web
AI ChatbotAI WorkspaceAutomationChatGPTCode AssistantCustomer SupportHelp Center

What is Kastro?

Kastro is an AI-first customer support solution designed for startups and indie hackers. It uses ChatGPT to create an AI support agent that streamlines customer support, reduces expenses, and boosts revenue with 24/7 AI responses. Kastro offers an all-in-one customer support solution where AI and people work better together, focusing on handling repetitive questions and suggesting relevant articles from a help center.

Core Technologies

  • ChatGPT
  • AI Chatbot
  • Natural Language Processing

Key Capabilities

  • Automated customer support
  • Handling repetitive questions
  • Suggesting help center articles
  • Summarizing conversations
  • Expanding replies
  • Rephrasing answers
  • Automated offline responses
  • Lead generation
  • Code assistance

Use Cases

  • Automating customer support for startups
  • Handling repetitive customer inquiries
  • Providing instant help through AI-generated responses
  • Suggesting relevant articles from a help center
  • Managing conversations with typing suggestions
  • Generating offline responses for unattended queries
  • Enhancing lead generation through AI interactions
  • Offering code assistance for developers
  • Customizing support workflows with domain branding

Core Benefits

  • Reduces support costs
  • Boosts revenue through 24/7 AI responses
  • Handles repetitive questions automatically
  • Suggests relevant help center articles
  • Improves customer satisfaction with quick replies
  • Offers AI-enhanced workspace for conversation management
  • Provides typing suggestions for faster responses
  • Includes a help center for easy knowledge sharing
  • Supports multiple websites and custom integrations
  • Offers priority support for elite users

Key Features

  • GPT Chatbot
  • AI Workspace
  • Help Center
  • Typing Suggestions
  • Quick Replies
  • Live Chat
  • Website Crawler
  • AI Offline Support
  • Customer Insights
  • Reporting

How to Use

  1. 1
    Connect your knowledge base to train the AI support agent.
  2. 2
    Use the AI workspace to summarize, expand, or rephrase responses.
  3. 3
    Enable live chat and typing suggestions for faster interactions.
  4. 4
    Integrate the website crawler for seamless migration of content.
  5. 5
    Customize your setup with domain branding and advanced features.

Pricing Plans

Free

$0
1 Website, 100 AI credit / one time, Help center, 50 Help center articles, Access to GPT-3.5

Starter

$35
1 Website, 2,000 AI credit / monthly, Help center, 100 Help center articles, Access to GPT-3.5, Typing suggestions

Professional

$75
3 Website, 5,000 AI credit / monthly, Help center, 200 Help center articles, Access to GPT-3.5, Typing suggestions, Two month history

Elite

$275
10 Website, 20,000 AI credit / monthly, Help center, Unlimited Help center articles, Access to GPT-3.5, Typing suggestions, Unlimited history, Access to GPT-4, Priority support, Use your own domain for embed scripts, Remove Kastro Branding, Custom Integrations

Frequently Asked Questions

Q.Can I try Kastro before purchasing?

A.Yes, we offer a free plan that you can use to explore Kastro's features and capabilities before making a commitment.

Q.How are messages calculated?

A.Each reply sent by Kastro with a length of 1,500 tokens is counted as one message. However, messages sent by your operator to customers aren't counted.

Q.What happens when my message credit ends before my subscription renews?

A.Once your message credits run out, any messages from your customers will be automatically forwarded to an operator, and Kastro won't respond to them.

Q.Do you use ChatGPT (aka gpt-3.5-turbo) or GPT-4?

A.We currently use gpt-3.5-turbo as default for our chatbots, but GPT-4 is available.

Q.Does it work on websites in languages other than English?

A.Yes, Kastro works on websites in languages other than English.

Pros & Cons (Reserved)

✓ Pros

  • 24/7 AI responses
  • Reduces support costs
  • Boosts revenue
  • Easy to train
  • Integrates with ChatGPT
  • Offers AI-enhanced workspace
  • Provides typing suggestions
  • Includes a help center
  • Offers website crawler for easy migration
  • Team friendly features

✗ Cons

  • Reliance on AI may not handle all complex issues
  • Requires training the AI with a knowledge base
  • Message credits are limited based on pricing plan
  • GPT-4 access costs extra

Alternatives

No alternatives found.