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Inline Help

★3.8
💬12
💲Paid

Inline Help is an AI-first customer self-service platform that transforms your knowledge base into an instant support system. It offers real-time explanations, tooltips, chatbots, ticket forms, and a unified widget to streamline issue resolution and improve user experience.

💻
Platform
web
AI Customer SupportAI-Powered FeedbackChatbotContextual HelpIn-App AssistantKnowledge BaseSelf-Service

What is Inline Help?

Inline Help is an AI-powered customer self-service platform designed to provide in-app support and streamline issue resolution. It connects your knowledge base to an in-app assistant, offering real-time explanations, interactive tooltips, a chatbot, ticket forms, and a comprehensive search function within one widget. Ideal for businesses aiming to enhance user experience and reduce support workload through AI-driven solutions.

Core Technologies

  • AI Chatbot
  • Natural Language Processing
  • Knowledge Base Integration
  • OpenAI GPT-4
  • AI-Powered Feedback

Key Capabilities

  • In-app contextual support with 'Explain This'
  • Real-time intelligent chatbot responses
  • Unified support widget with tooltips and knowledge base
  • Streamlined ticket submission process
  • Continuous knowledge refinement using AI feedback

Use Cases

  • Offering real-time help on any part of a website
  • Providing AI-powered chatbot responses to customers
  • Enabling users to submit tickets directly from the app
  • Empowering users with a context-aware knowledge base

Core Benefits

  • Provides instant support and explanations to users
  • Reduces support workload with self-service tools
  • Enhances user experience with context-aware assistance
  • Improves knowledge base accuracy through AI feedback
  • Scales easily with growing business needs

Key Features

  • In-App Contextual Mastery (Explain This)
  • Real-time Intelligent Chatbot Responses
  • Unified Support Widget
  • Contextual Knowledge Base
  • Hassle-Free Ticket Form
  • Continuous Knowledge Refinement with AI-Powered Feedback

How to Use

  1. 1
    Connect your knowledge base to Inline Help to create an in-app assistant.
  2. 2
    Users can tap on any part of your website to receive insights.
  3. 3
    Use the chatbot for instant responses or submit tickets directly from the app.
  4. 4
    Access the knowledge base for detailed information and guidance.

Pricing Plans

Essentials

$97
/ site / month. Your gateway to effortless customer self-service. Up to 250 content pages, Explain this, Tooltips, Chatbot, Knowledge base, Ticket form, OpenAI GPT-4, 5k Messages credit (+$50/1k messages), 1 Seat, Email support

Growth

$247
/ site / month. Scale effortlessly with advanced, adaptable support for your expanding business. Up to 500 content pages, Explain this, Tooltips, Chatbot, Knowledge base, Ticket form, Help Desk Ticket response, OpenAI GPT-4, 10k Messages credit (+$50/1k messages), 3 Seats (+$10/seat), No Inline Help branding, Email support

Enterprise

Let's talk
Tailored support package for large-scale enterprises. Custom content pages, Explain this, Tooltips, Chatbot, Knowledge base, Ticket form, Help Desk Ticket response, OpenAI GPT-4, Custom Messages credit, Custom Sources, Custom Seats, No Inline Help branding, Security Reviews, Dedicated support

Frequently Asked Questions

Q.What is Inline Help?

A.Inline Help is an AI-first customer self-service platform that transforms your knowledge base into an instant support system, elevating user experience and driving efficiency.

Q.What features does Inline Help offer?

A.Inline Help offers features like 'Explain This', interactive tooltips, a chatbot, streamlined ticket responses, and a comprehensive search function, all in one widget.

Q.How does Inline Help refine the knowledge base?

A.Inline Help uses AI-Powered Feedback Mastery to instantly identify and refine gaps in your knowledge base, optimize content in real-time, and re-test for accuracy.

Pros & Cons (Reserved)

✓ Pros

  • AI-powered instant support and explanations
  • Comprehensive self-service tools in one widget
  • Streamlined ticket submission process
  • Continuous improvement of the knowledge base using AI feedback
  • Enhances user experience and reduces support workload

✗ Cons

  • Reliance on the quality of the connected knowledge base
  • Potential cost for higher usage tiers
  • May require initial setup and integration effort

Alternatives

No alternatives found.