ToolMeshToolMesh
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Help.center

★4.6
💬3981
💲Freemium

Help.center is a self-serve customer support tool that combines an AI-powered knowledge base with a chatbot to deliver instant answers, reduce support tickets, and improve customer satisfaction through 24/7 self-service.

💻
Platform
web
AIAI Knowledge BaseAI chatbotChatGPTCustomer satisfactionCustomer serviceCustomer support

What is Help.center?

Help.center is an AI-powered customer support knowledge base and chatbot solution designed to reduce support tickets and boost customer satisfaction. It provides instant answers through AI search and a chat widget, offering a self-service documentation portal for customers to get help 24/7.

Core Technologies

  • AI
  • ChatGPT
  • GPT-4
  • AI Chatbot
  • AI Knowledge Base

Key Capabilities

  • AI-powered knowledge base
  • AI chatbot deployment
  • AI search functionality
  • ticket inbox management
  • automatic learning from articles
  • multilingual support
  • 24/7 customer support

Use Cases

  • Reducing customer support tickets with AI instant answers
  • Providing 24/7 support via AI chatbot
  • Creating a self-service documentation portal

Core Benefits

  • Reduces support tickets significantly
  • Provides instant customer answers
  • Easy setup and usage
  • Offers multilingual support
  • Improves customer satisfaction
  • Saves time and money on support

Key Features

  • AI-powered knowledge base
  • AI Chatbot
  • AI Search
  • Ticket Inbox
  • Automatic Learning
  • Multilingual support
  • 24x7 support

How to Use

  1. 1
    Create a help center website (yourcompany.help.center)
  2. 2
    Import existing knowledge base articles
  3. 3
    Deploy AI chat widget to your website
  4. 4
    AI automatically learns from articles to answer questions

Pricing Plans

Free

$0
Public knowledge base, Chat widget, 50 AI answers/mo

Business

$19 per seat / month
Public knowledge base, Chat widget, 500 answers/mo*, Inbox for tickets, Improve AI with FAQs & Links, Invite team members, Integrations, Remove branding, Custom domain

Frequently Asked Questions

Q.What is Help.center?

A.A full-fledged knowledge base solution with AI for instant customer answers, featuring AI search and a chat widget on yourcompany.help.center.

Q.Why use AI in a help center?

A.AI helps customers faster, reduces resolution times, deflects repetitive tickets, and saves time and money.

Q.Can I import articles from Intercom or Zendesk?

A.Yes, import existing help articles from Intercom, Crisp, Zendesk, and Freshdesk with one click.

Q.How to improve AI answers?

A.AI uses help articles; update article content or add more information to instantly improve answers.

Q.Does Help.center work with ChatGPT?

A.Yes, it uses Open AI's GPT-4 to learn from help articles and generate easy-to-understand customer answers.

Pros & Cons (Reserved)

✓ Pros

  • Reduces support tickets significantly
  • Provides instant answers to customer questions
  • Easy to set up and use
  • Offers multilingual support
  • Improves customer satisfaction
  • Free plan available

✗ Cons

  • AI accuracy depends on knowledge base article quality
  • Free plan has AI usage limitations
  • Some features only in paid plans

Alternatives

No alternatives found.