Q.What channels does Glassix support?
A.Glassix supports instant messaging apps, SMS text, email conversations, live chat, and social media engagement, including WhatsApp Business and Apple Messages for Business.
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Glassix
★3.2
💬25027
💲Freemium
Glassix provides a unified messaging platform that streamlines customer interactions across multiple digital channels. It leverages AI technology to automate interactions, improve response times, and offer personalized customer support.
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Platform
web
AI customer supportChatbot softwareConversational AICustomer serviceMarketing AIOmnichannelSales AI
What is Glassix?
Glassix is an AI-powered unified messaging platform designed to streamline customer conversations across all digital channels. It offers AI customer support, omnichannel ticketing, and chatbot software to unify messaging, accelerate responses, and boost customer satisfaction.
Core Technologies
- AI Chatbot
- Conversational AI
- Omnichannel Ticketing
Key Capabilities
- Unified inbox for all business conversations
- Cross-channel continuity
- Conversation routing engine
Use Cases
- Manage customer conversations across digital channels
- Create automated chatbot flows for sales and marketing
- Provide consistent support across different platforms
Core Benefits
- Unifies messaging across multiple channels
- Automates interactions with AI-powered chatbots
- Improves customer satisfaction and response times
Key Features
- Unified inbox for all business conversations
- Visual chatbot builder with Conversational AI
- Cross-channel continuity
- Conversation routing engine
- Rich media & large files sharing
How to Use
- 1Access Glassix's unified inbox to manage all business conversations.
- 2Assign conversations to qualified agents dynamically.
- 3Leverage the visual chatbot builder to design automated flows.
- 4Maintain conversation continuity across channels.
- 5Share rich media and large files seamlessly.
Pricing Plans
Starter
$49
$49 per user/month
Growth
$130
$65 per user/month
Enterprise
Let’s talk!
Connect with an enterprise partner
Frequently Asked Questions
Q.What are the benefits of using Glassix's visual chatbot builder?
A.The visual chatbot builder allows non-technical business managers to create no-code flows, easily launch new chatbots, and deploy sophisticated chatbots with conversational AI powered by GPT-4.
Q.What kind of support is offered?
A.Glassix offers online digital support (Sun – Fri) for the Starter plan and premium support access for the Enterprise plan.
Q.What is the pricing model?
A.Glassix offers monthly and annual subscription terms with different plans (Starter, Growth, Enterprise) catering to various team sizes and business needs. Contact for pricing for the Enterprise plan.
Pros & Cons (Reserved)
✓ Pros
- Unifies messaging across multiple channels
- Automates interactions with AI-powered chatbots
- Improves customer satisfaction and response times
- Offers personalized and automated interactions
- Provides cross-channel continuity
✗ Cons
- Pricing may vary based on team size and features
- Advanced AI capabilities may require add-ons
- Some features are limited in the Starter plan
Alternatives
No alternatives found.