ToolMeshToolMesh
F

Feedback Sync

★3.6
💬12
💲Freemium

Feedback Sync centralizes customer feedback from multiple sources, uses AI to analyze it, and delivers weekly summaries directly in Slack. This helps teams quickly understand customer issues and improve products by shortening the feedback loop.

💻
Platform
web
AIChurn AnalysisCustomer FeedbackFeedback LibraryIntegrationsProduct ManagementSlack App

What is Feedback Sync?

Feedback Sync is an AI-driven Slack app designed to centralize customer feedback from multiple sources and transform it into actionable strategic insights for organizations. It integrates with tools like Slack, G2.com, Zendesk, and Jira to automatically collect and analyze feedback, delivering weekly summaries of user trends directly within Slack. This helps product managers and teams quickly understand customer issues and improve products by shortening the feedback loop.

Core Technologies

  • Artificial Intelligence
  • Natural Language Processing
  • Data Integration

Key Capabilities

  • Centralize customer feedback
  • AI-powered analysis
  • Weekly trend summaries
  • Integrate with Slack, G2, Zendesk, Jira

Use Cases

  • Analyze churn trends and manage customer retention
  • Prevent customer churn by identifying issues early
  • Understand customer issues faster
  • Build better products based on feedback
  • Improve team collaboration on user feedback

Core Benefits

  • Centralizes scattered customer feedback
  • Provides strategic insights
  • Automates feedback analysis
  • Integrates with Slack and other tools
  • Shortens feedback loop

Key Features

  • Centralized feedback library
  • AI-powered search and analysis
  • Weekly summaries in Slack
  • Integration with Slack, G2, Zendesk, Jira

How to Use

  1. 1
    Install Feedback Sync in your Slack workspace
  2. 2
    Connect tools like Slack, G2.com, Zendesk, and Jira
  3. 3
    Let the app automatically ingest feedback
  4. 4
    Receive weekly summaries of user trends in Slack

Pricing Plans

14 Day Trial

$0
Extracting insights from support threads and customer interviews has never been easier.

Professional

$99
Search across a library of customer insights using keywords, AI search and custom tags.

Enterprise

Custom Pricing
Built to deliver insights directly into your enterprise Slack instance. No more context switching across tools.

Frequently Asked Questions

Q.What integrations does Feedback Sync support?

A.Feedback Sync integrates with Slack, G2.com, Zendesk, and Jira.

Q.How does Feedback Sync help with churn?

A.Feedback Sync helps with churn analysis by identifying trends and issues that may lead to churn, allowing proactive measures.

Q.Where are the weekly summaries delivered?

A.Weekly summaries are delivered directly within Slack.

Pros & Cons (Reserved)

✓ Pros

  • Centralizes scattered customer feedback
  • Provides strategic insights for the organization
  • Automates feedback analysis with AI
  • Integrates seamlessly with Slack and other tools
  • Shortens the feedback loop for faster product improvement

✗ Cons

  • Small risk of inaccurate insights due to AI usage
  • Pricing details not explicitly stated on the main website

Alternatives

No alternatives found.