Q.What payment methods are available, and what should I do if I have a payment issue?
A.We accept all major credit and debit cards, and payments can be made in your local currency for most international transactions. If you encounter any payment issues, please email us at hello@exemplary.ai, and we’ll assist you.
Q.Do you offer any yearly discounts, including for nonprofits, educational institutions, or students?
A.Yes, we offer yearly discounts on all our plans. For nonprofits, educational institutions, and students, special discounts are available. Contact us at hello@exemplary.ai for potential discount.
Q.Are there discounts for high-volume transcription?
A.Yes, we offer discounts for high-volume transcription. If you need more than 25 hours of transcription per month, please reach out to hello@exemplary.ai to discuss discount options.
Q.How secure is my data?
A.Your data is highly secure with us. We are SOC 2 certified, ensuring industry-standard security measures to protect your information.
Q.Can I cancel my subscription at any time?
A.Yes, you can cancel your subscription at any time. After cancellation, you will still have access to your credits and services until the end of the current billing cycle.