Q.How does EmbedChat work with my existing website?
A.EmbedChat integrates seamlessly with any website using a single line of code. It automatically learns from your website content and documentation to provide accurate responses to customer queries.
Q.What kind of support do you provide?
A.Standard plan includes email support with 24-hour response time. Gold plan customers get priority support with 4-hour response time, dedicated account manager, and custom onboarding assistance.
Q.Can I customize the chatbot appearance?
A.Yes! You can fully customize the chat widget to match your brand - including colors, name, profile photo, chat bubble and emoji enable/disable etc.
Q.Is the chatbot available 24/7?
A.Yes, your AI chatbot works round the clock to assist your customers, handling multiple conversations simultaneously without any downtime.
Q.How accurate are the chatbot responses?
A.Our AI is trained specifically on your website content, ensuring highly accurate responses. You can also review and customize responses, and set up approval workflows for sensitive information.
Q.What happens to my data?
A.Your data is encrypted and securely stored. We never share or sell your data, and you maintain full ownership. You can export or delete your data at any time.
Q.Does EmbedChat support multiple e-commerce platforms?
A.Yes, EmbedChat integrates seamlessly with various platforms like Shopify, WooCommerce, WordPress, and Webflow.