ToolMeshToolMesh
D

Dolphin AI

★3.4
💬1723
💲Free

Dolphin AI automates the process of extracting customer insights from B2B calls, saving time and effort. It tracks feature requests, pain points, and positive feedback, providing actionable data for product and customer success teams.

💻
Platform
web
AIB2BCRM IntegrationCall AnalysisCustomer FeedbackCustomer SuccessFeature Request Management

What is Dolphin AI?

Dolphin AI is an AI-powered tool that automatically tracks customer insights from B2B calls, transforming conversations into actionable data. It eliminates manual tracking, helping teams stay updated on customer needs, prioritize features, and close the loop with customers.

Core Technologies

  • AI Call Analysis
  • Natural Language Processing
  • CRM Integration
  • Jira Integration

Key Capabilities

  • Automatically detect feature requests
  • Identify pain points and customer love
  • Create shareable insights links
  • Generate Jira tickets
  • Merge similar requests
  • Automate backlog management

Use Cases

  • Tracking customer feature requests
  • Identifying areas for improvement
  • Building data-backed business cases
  • Keeping CS teams informed
  • Closing the loop with customers

Core Benefits

  • Saves time by automating call analysis
  • Provides actionable insights from customer conversations
  • Keeps teams updated on customer needs
  • Streamlines feature prioritization
  • Enhances customer communication

Key Features

  • AI Call Analysis
  • Smart Highlight Detection
  • Shareable Links
  • Ticket Creation
  • Merge Similar Requests
  • One-Click Approvals
  • Automated backlog management

How to Use

  1. 1
    Connect Dolphin AI with your call recording platform
  2. 2
    Let Dolphin AI automatically analyze calls
  3. 3
    Validate and track insights
  4. 4
    Use insights to prioritize features
  5. 5
    Close the loop with customers

Frequently Asked Questions

Q.How does Dolphin identify relevant insights?

A.Dolphin's AI Agent automatically detects feature requests, pain points, and customer love from your calls.

Q.What call recording platforms do you integrate with?

A.Dolphin integrates with Gong in one click, and likely other platforms (though Gong is the only one explicitly mentioned for integration).

Q.How do you handle security and privacy?

A.The website mentions 'Legal', 'Privacy', and 'Terms' links, indicating that security and privacy policies are in place, though specific details are not provided in the content.

Q.How are you different from Productboard and similar tools?

A.Dolphin AI focuses on automating the finding and tracking of insights directly from B2B calls, providing a backlog that tracks, updates, and merges requests for you, and closing the loop with customers, differentiating itself from tools like Productboard which might require more manual input.

Q.How much time does it save from manually sharing and tracking of requests?

A.Dolphin AI aims to save significant time by automating the process of going through calls, finding insights, submitting requests, chasing product for status updates, and building business cases, which are typically manual and time-consuming tasks.

Pros & Cons (Reserved)

✓ Pros

  • Automates customer insights tracking
  • Saves time compared to manual tracking
  • Provides comprehensive business cases
  • Keeps CS teams informed
  • Integrates with popular tools
  • Maintains a clean backlog
  • Streamlines approval process

✗ Cons

  • Requires integration with a call recording platform
  • No explicit pricing information provided

Alternatives

No alternatives found.