ToolMeshToolMesh
D

Desku

★4.6
💬38
💲Paid

Desku streamlines customer support by centralizing interactions across multiple channels into a single inbox. Its AI-powered chatbot automates responses, while the ticketing system and knowledge base tools enhance efficiency and scalability for growing businesses.

💻
Platform
web
AI AutomationAI HelpdeskChatbotCustomer EngagementCustomer Service SoftwareKnowledge BaseLive Chat

What is Desku?

Desku is an AI-powered customer service software and modern helpdesk built for support teams and small businesses. It unifies customer conversations across live chat, email, and social media into one inbox, automating common queries and delivering faster support.

Core Technologies

  • Artificial Intelligence
  • AI Chatbot
  • Omnichannel Support
  • Ticketing System
  • Knowledge Base

Key Capabilities

  • Automate customer responses
  • Centralize customer communication
  • Build self-service knowledge bases
  • Integrate with e-commerce platforms
  • Support omnichannel engagement

Use Cases

  • Automating pre-sales FAQs using no-code AI
  • Providing round-the-clock customer support
  • Managing messages from multiple channels in one place
  • Reducing repetitive emails with automation
  • Creating self-help resources for customers
  • Connecting with Shopify and WooCommerce stores

Core Benefits

  • Reduces manual workload
  • Speeds up response times
  • Simplifies customer communication
  • Enables easy customization
  • Offers scalable pricing

Key Features

  • AI-powered chatbot (EVA)
  • Unified shared inbox
  • Customizable knowledge base
  • Ticket management system
  • Workflow automation tools
  • Live chat functionality
  • Support across multiple channels

How to Use

  1. 1
    Log in to your Desku dashboard
  2. 2
    Set up EVA AI chatbot for automated replies
  3. 3
    Manage tickets and conversations in the shared inbox
  4. 4
    Create and organize knowledge base content
  5. 5
    Integrate with e-commerce or messaging platforms

Pricing Plans

Startup

$19 /Per user per month
Perfect for Startups

Team

$39 /Per user per month
Perfect for Small Team

Business

$59 /Per user per month
Perfect for Business

Frequently Asked Questions

Q.How is Desku's pricing structured?

A.Desku offers tailored plans: Startup, Team, and Business. Each plan suits different sizes of operations, all offering unlimited tickets and customer access.

Q.Does Desku include additional fees for usage?

A.Desku’s charges are based on the plan chosen, with additional fees depending on the usage of certain advanced features.

Q.What does the free trial at Desku offer?

A.Desku’s free trial offers full access to selected features for 14 days without requiring a credit card.

Q.How can I adjust my Desku plan or modify the number of seats?

A.Desku allows easy adjustments between plans and the number of seats through the settings and billing sections.

Q.Could you explain what 'Eva Ai' is in Desku's context?

A.Eva Ai is Desku’s AI-powered bot, providing automated customer support and assistance features across the platform.

Pros & Cons (Reserved)

✓ Pros

  • AI-powered automation reduces workload and response times
  • Unified inbox streamlines customer communication
  • Integration with popular e-commerce platforms and messaging channels
  • No-code chatbot builder allows for easy customization
  • Scalable pricing plans suitable for startups and growing businesses

✗ Cons

  • Advanced features may require higher-tier plans
  • Reliance on AI may require ongoing monitoring and adjustments
  • Fair Usage Policy on email volume for some plans

Alternatives

No alternatives found.