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데스크룸 (Deskroom)

★4.6
💬81
💲Free

Deskroom is a free tool that automates the creation of a Knowledge Base from various file formats and recommends the most relevant answers during customer consultations, improving efficiency and accuracy for CS and CX teams.

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Platform
ext
Answer RecommendationConsultation AssistantCustomer ExperienceCustomer ServiceKMSKnowledge Management Systemai-answer

What is 데스크룸 (Deskroom)?

Deskroom is a consultation assistant service designed for CS and CX teams, offering a Knowledge Management System (KMS) and answer recommendation features. It automates the creation of a Knowledge Base from various file formats and recommends the most relevant answers during customer consultations, enhancing efficiency and accuracy.

Core Technologies

  • Knowledge Management System
  • Answer Recommendation
  • AI Response Generator

Key Capabilities

  • Automated Knowledge Base creation
  • Answer recommendation during customer consultations
  • Supports various file formats

Use Cases

  • Automatically create a Knowledge Base from existing manuals and consultation history
  • Quickly find the most relevant answers during customer consultations

Core Benefits

  • Automated Knowledge Base creation
  • Efficient answer recommendation
  • Supports various file formats
  • Free to use

Key Features

  • Knowledge Base creation from various file formats
  • Answer recommendation during customer consultations

How to Use

  1. 1
    Upload manuals and consultation history files to Deskroom
  2. 2
    Deskroom automatically creates a Knowledge Base
  3. 3
    During consultations, drag the customer's message or input their query
  4. 4
    Deskroom recommends the most appropriate answers from the Knowledge Base

Frequently Asked Questions

Q.What file formats does Deskroom support for Knowledge Base creation?

A.Deskroom supports various file formats, including Excel, Word, HWP, and PDF.

Q.Is Deskroom free to use?

A.Yes, Deskroom is currently offered for free.

Q.What is Deskroom used for?

A.Deskroom is used for automating the creation of a Knowledge Base and recommending the most relevant answers during customer consultations for CS and CX teams.

Pros & Cons (Reserved)

✓ Pros

  • Automated Knowledge Base creation
  • Efficient answer recommendation
  • Supports various file formats
  • Free to use

✗ Cons

  • May require initial setup and data upload
  • Effectiveness depends on the quality of the Knowledge Base

Alternatives

No alternatives found.