Q.How many users are included? What if my team grows?
A.You can add as many users as needed. Our granular user management allows you to assign specific roles and permissions to each user. You can also add or remove users at any time through the administration interface.
Q.How many SKUs / products can I manage?
A.You can manage as many SKUs / products as you want. There are no limits - deinPIM easily manages millions of SKUs in a single system.
Q.Are there SLAs / support contracts?
A.Our monthly fee already includes all support / SLA needed. Keep it simple: No need for additional contracts.
Q.What about customizations I might need?
A.We're happy to assist with any customizations you may require, including integrating your existing systems. We follow an agile process and bill by the hour, providing cost estimates for each request before commencing work.
Q.How do I prevent being vendor locked?
A.You have the contractual right to purchase the source code of your system at any time. To ensure maximum security and transparency, the cost is clearly defined in the initial contract and remains fixed. This guarantees that you retain full independence and are never tied to a single provider.