Q.What is CXassist and what does it do?
A.CXassist is an AI assistant for your inbox. After you train the AI with your own content, it will reference it in all responses to your prospects and customers, ensuring a timely and accurate response.
C
CX Assist
★4.3
💬19
💲Freemium
CX Assist is an AI-powered tool that automates email responses to boost efficiency and improve customer experience. It uses AI to generate personalized replies based on trained data, supports multiple email providers, and offers customizable rules for email handling. The tool also provides analytics and reporting on sent emails.
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Platform
web
AI email assistantAI-powered communicationCustomer support automationEmail automationEmail managementPersonalized email responsesProductivity tool
What is CX Assist?
CX Assist is an AI assistant designed to revolutionize your inbox by providing personalized, AI-powered email responses. It boosts efficiency, nurtures clients, and transforms your customer experience by instantly replying to emails using AI. The platform allows you to train the AI with your own content, set rules for email handling, and automate responses to various inquiries.
Core Technologies
- AI Chatbot
- Natural Language Processing
- Email Automation
Key Capabilities
- Personalized AI-powered email responses
- AI Training using website URL, sent emails, and documents
- Customizable rules for email handling
- Integration with Google, Microsoft, and IMAP email accounts
- Support for multiple languages
- Analytics and reporting on sent emails
- Human override setting for emails AI cannot handle
Use Cases
- Instantly reply to inbound sales inquiries with personalized responses
- Automate responses to frequently asked questions for customer support
- Automate routine client communication for freelancers and solopreneurs
- Respond immediately to client emails regarding campaign updates for marketing agencies
- Reactivate dormant client databases for service-based businesses
Core Benefits
- Saves time by automating email responses
- Increases customer satisfaction with prompt replies
- Drives more sales by ensuring no potential client is left waiting
- Offers personalized responses based on trained data
- Provides flexibility with customizable rules and personas
- Supports multiple email providers and languages
Key Features
- Personalized AI-powered email responses
- AI Training using website URL, sent emails, and documents
- Customizable rules for email handling
- Integration with Google, Microsoft, and IMAP email accounts
- Support for multiple languages
- Analytics and reporting on sent emails
- Human override setting for emails AI cannot handle
How to Use
- 1Sign in with your Google or Microsoft account
- 2Provide necessary permissions
- 3Train the AI with your business content
- 4Set rules for email handling
- 5Turn the AI on and off as needed
Pricing Plans
Free
$0
Our "perpetual trial" plan. Great for taking CX Assist for a test-drive. 50 emails/mo
Pro
$34
All the basics for small business and solo entrepreneurs 5,000 emails/mo
Scale
$150
For larger businesses with high-volume email needs 50,000 emails/mo
Frequently Asked Questions
Q.How does CXassist use AI to respond to emails?
A.We leverage the latest AI technology by allowing it to read and answer your emails the same way that a human would, based on the information you train it with. It has specific personas that it can leverage to provide a variety of approaches in its responses.
Q.Can I set specific rules for how CXassist handles different types of emails?
A.Yes. You can exclude certain domains, and also specific labels within your Gmail account. Excluding specific domains allows you to exclude your own company domain for example, so that you’re not using CXassist to respond to your coworkers. You also have ultimate flexibility with the support of labels - you can create your own rules in Gmail that add a label to emails that meet your specific conditions, and have emails with those labels ignored.
Pros & Cons (Reserved)
✓ Pros
- Saves time by automating email responses
- Increases customer satisfaction with prompt replies
- Drives more sales by ensuring no potential client is left waiting
- Offers personalized responses based on trained data
- Provides flexibility with customizable rules and personas
- Supports multiple email providers and languages
✗ Cons
- Cannot read attachments in emails currently
- Only works with Instantly for integrations (more integrations coming soon)
- Each account can handle only one email account
- Volume limitations on email processing for personal and business accounts
Alternatives
No alternatives found.