Q.What is cobrowsing?
A.Cobrowsing allows support agents to see and control users' screens in real-time, enabling them to visually guide customers and resolve issues faster.
C
Cohere
★4.1
💬709
💲Free
Cohere.io combines cobrowsing with AI automation to enhance customer support efficiency. It enables agents to visually guide users, automate responses, and extract valuable insights from historical data. The platform integrates with existing customer experience systems and provides advanced analytics for continuous improvement.
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Platform
web
AIAnalyticsCobrowsingCustomer ExperienceCustomer Support AutomationIntegrationsPersonalized Support
What is Cohere?
Cohere.io is an AI-powered customer support automation platform that enables real-time visual guidance through cobrowsing. It helps customer support teams resolve issues faster, improve satisfaction, and reduce costs. By leveraging AI, the tool automates ticket resolution, extracts insights from past conversations, and delivers personalized answers across multiple channels. It is ideal for businesses looking to enhance their customer experience and support workflows.
Core Technologies
- Artificial Intelligence
- Natural Language Processing
- Cobrowsing Technology
- Customer Experience Automation
Key Capabilities
- Real-time visual customer guidance
- Automated ticket resolution
- Personalized multi-channel responses
- Knowledge extraction from past interactions
- Trend identification in customer support
Use Cases
- Automating customer support tickets
- Improving self-serve resolution rates
- Providing personalized web and mobile support
- Scaling customer experience operations
- Delivering 24/7 service
Core Benefits
- Faster issue resolution
- Improved customer satisfaction
- Reduced support costs
- Increased agent productivity
- Seamless integration with current systems
Key Features
- Cobrowsing for real-time visual guidance
- AI-powered ticket resolution
- Multi-channel personalized answers
- Knowledge extraction from past conversations
- Customer trend analytics
- Integration with CX platforms
How to Use
- 1Connect Cohere.io to your existing service desk
- 2Enable cobrowsing for visual customer guidance
- 3Automate responses using AI trained on your support resources
- 4Analyze customer trends to improve support content
Frequently Asked Questions
Q.How does Cohere.io automate ticket resolution?
A.Cohere.io uses AI to understand customer inquiries, extract knowledge from existing support articles and past conversations, and provide instant, personalized answers.
Q.What happens to Cohere.io now that it's part of Ramp?
A.The Cohere.io product is moving to cardina.com, where development will continue. The name has changed, but everything else remains the same.
Pros & Cons (Reserved)
✓ Pros
- Faster ticket resolution
- Reduced support costs
- Improved customer satisfaction
- Increased agent efficiency
- Personalized support experiences
- Easy integration with existing systems
✗ Cons
- Reliance on AI accuracy
- Potential learning curve for agents
- Dependence on quality of existing support resources
- Transition to cardina.com
Alternatives
No alternatives found.