Q.What is ChatterMate?
A.ChatterMate is an AI-powered customer support platform that combines AI agents with human oversight for 24/7 support.
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ChatterMate – The Open-Source AI Chatbot
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💲Freemium
ChatterMate is an AI-powered customer support platform that uses AI agents to handle common queries instantly and escalates complex issues to human agents. It offers self-hosting for data privacy, integrates with popular platforms like Jira, Zendesk, and Slack, and provides real-time analytics and customizable branding.
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Platform
web
AI agentsAI chatbotCustomer serviceCustomer support automationJira integrationKnowledge baseOpen Source
What is ChatterMate – The Open-Source AI Chatbot?
ChatterMate is an AI-powered customer support platform that combines AI agents with human oversight to provide 24/7 support. It integrates with workflows, connects with human agents, and offers self-hosting for full data privacy. ChatterMate handles common queries, escalates complex issues, and continuously learns from knowledge base articles.
Core Technologies
- Artificial Intelligence
- Natural Language Processing
- Self-hosted deployment
- Knowledge base integration
Key Capabilities
- AI-powered customer support
- Human oversight
- Knowledge base integration
- Self-hosting
- Real-time analytics
- Customizable branding
Use Cases
- Automate customer support with AI agents
- Provide 24/7 support for businesses
- Handle customer queries instantly
- Escalate complex issues to human agents
- Create and route tickets automatically
- Monitor customer support performance with analytics
Core Benefits
- 24/7 customer support
- Seamless human handoff
- Self-hostable for data privacy
- Integrations with popular platforms
- Comprehensive analytics dashboard
- Customizable branding
Key Features
- AI-powered customer support
- Human oversight
- Knowledge base integration
- Open Source Self-hostable
- Jira, Zendesk, and Slack integrations
- Customizable branding
- Real-time analytics dashboard
How to Use
- 1Enter your website URL or upload PDFs to launch support.
- 2AI agents handle customer queries instantly and escalate complex issues.
- 3Connect with human agents based on availability.
- 4Monitor performance using the real-time analytics dashboard.
Pricing Plans
Self-Hosted Free
Free
Open source code, Community support, Basic integrations, Self-hosted deployment
Base Plan
$3.99/agent/month
Starting with 2 agents included, 1,000 messages/month per agent
Professional
$9.99/agent/month
Starting with 10 agents included, 10,000 messages/month per agent, Managed cloud hosting, Premium support, All integrations, Advanced analytics dashboard, Custom AI training, Database connectivity, API integration, Extended conversation history, Role-based access control, Custom theme editor, Real-time chat management
Enterprise
Custom
Dedicated support, Custom development, SLA guarantees, On-premise deployment, Unlimited agents, Unlimited knowledge sources, Custom integrations, Dedicated support, Custom SLA, Training & onboarding, All Pro features included
Frequently Asked Questions
Q.How does ChatterMate handle customer queries?
A.ChatterMate uses AI agents to handle common queries instantly and escalates complex issues to human agents based on availability.
Q.Is ChatterMate self-hostable?
A.Yes, ChatterMate is self-hostable, providing full data privacy.
Q.What integrations does ChatterMate offer?
A.ChatterMate offers integrations with Jira, Zendesk, and Slack.
Q.Can I customize the branding of the chat interface?
A.Yes, ChatterMate offers a fully customizable chat interface with white-label capabilities.
Pros & Cons (Reserved)
✓ Pros
- 24/7 customer support
- AI agents handle common queries
- Seamless human handoff
- Self-hostable for data privacy
- Integrations with popular platforms
- Customizable branding
- Comprehensive analytics dashboard
✗ Cons
- Integration setup may require technical knowledge
- AI performance depends on the quality of the knowledge base
- Some integrations are 'coming soon' and not immediately available
Alternatives
No alternatives found.