ChatIQ is an AI-powered customer support ticketing system that automates interactions using ChatGPT integration and a knowledge base. It allows businesses to provide instant support, manage tickets in real time, and gain insights through advanced analytics. The tool is customizable, scalable, and ensures high uptime for reliable service.
ChatIQ is an AI-powered customer support ticketing system that integrates with ChatGPT and includes a knowledge base. It is designed for businesses to automate customer support by providing instant responses, creating support tickets, and managing interactions through an AI chatbot. The tool helps improve customer satisfaction by offering real-time assistance, prioritizing tickets, and generating analytics for performance tracking.
A.ChatIQ is used to build a support ticketing tool integrated with an AI chatbot, trained on your company data. The AI uses your company data as a knowledge-base to answer common questions from your customers instantly, in real time, and hands the customer off to a support ticketing system if it is unable to reply.
A.ChatIQ support ticketing is directly integrated within your AI chatbot. Users can submit a support ticket instantly or use the AI chat to get answers. If the chatbot doesn't have enough data, it will ask them to submit a support ticket. Support tickets are categorized and prioritized using your company data. You can view, manage, and draft email responses to these tickets within your ChatIQ dashboard.
A.You have 3 options to choose from when training your AI: scrape your entire website, upload PDF files, or basic plain text. Depending on the size of your website and the plan you are on, you can scrape up to 250 URLs, which can take anywhere between 2-15 mins to train.
