Q.How is AI used for customer support and ticket resolution?
A.ChatBees.AI uses AI to build Knowledge Graphs from historical tickets and knowledge bases, verifying and combining information to produce actionable insights.
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ChatBees.AI
★3.6
💬1555
💲Paid
ChatBees.AI is an AI-driven platform that automates customer support ticket resolution and employee onboarding. It uses advanced AI technologies to analyze tickets, generate answers, and provide actionable insights, enhancing support efficiency and customer satisfaction.
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Platform
web
AI customer supportAI ticket agentConfluence integrationConversational AICustomer support automationEmployee onboardingEnterprise search
What is ChatBees.AI?
ChatBees.AI is an AI Customer Support Automation platform designed to streamline ticket resolution and employee onboarding processes. It leverages AI to provide efficient, high-quality support across various data sources.
Core Technologies
- AI Chatbot
- AI Knowledge Graph
- Large Language Models (LLMs)
- Conversational AI
- Enterprise Search Engine
- RAG as a Service
Key Capabilities
- Automated ticket resolution
- AI-powered ticket categorization
- Knowledge graph generation
- Conversational AI chatbot
- Enterprise search engine
- Actionable insights for support agents
Use Cases
- Automating customer support ticket resolution
- Streamlining employee onboarding
- Building knowledge graphs from historical tickets
- Integrating support and sales pipelines
- Providing AI chat for Confluence
- Creating conversational AI chatbots
- Implementing enterprise search engines
Core Benefits
- Faster ticket resolution
- Consistent high-quality support
- Reduced human error
- Increased customer satisfaction
- Reduced support costs
- Lead identification based on sentiment
Key Features
- AI Ticket Agent
- AI Chat for Confluence
- Conversational AI Chatbot
- Enterprise Search Engine
- RAG as a Service
- Knowledge Graph Generation
- AI-powered ticket categorization
- Actionable insights for support agents
How to Use
- 1Build knowledge graphs from historical tickets.
- 2Train a private AI on your knowledge base.
- 3Automatically analyze and research incoming tickets.
- 4Provide actionable insights in your ticket system.
- 5Support agents resolve tickets quickly and efficiently.
Pricing Plans
Flex
Pay-as-you-go + Paid Add-on
Ideal for individual users. Try with $5 Free Credit. Unlimited Collections, Unlimited Characters, Multi Language Search, Neural Reranking, Usage Analytics Retention 14 days, Email Support. Paid Add-on, $25/mo billed annually, or $29/mo: Data Connectors, Website ChatBot with Feedback & Lead, Website ChatBot with Custom Logo, Brand & Message, SlackBot Answers Employees Questions Privately, Auto Periodic Ingestion, Include $20 API Usage, then Pay-as-you-go
Standard
$249/mo billed annually, or $269/mo
Auto Generate Answers for your tickets. Try with 14 Day Free Trial. Everything in Flex plan, including add-ons, AI Chat for Confluence App, HubSpot Integration, 200 Tickets per month, One Ticket Pipeline, AI Automatic Reference Resolution, Ticket Copilot, Auto Scan New Tickets, Knowledge Graphs from 3 months Tickets
Enterprise
Contact Us
Minimizes devops and overhead. Talk to Us. Everything in Standard plan, Multiple Ticket Pipelines, Multi-user support, Enterprise Single Sign-On, Role-Based Access Control, Integrate with your workflow, AI Agent Actions, Advanced AI Insight Analytics, Usage Analytics Retention 90 days, Uptime SLA: 99.9%, Premium Support
Frequently Asked Questions
Q.How does AI categorize support tickets?
A.ChatBees.AI uses state-of-the-art generative models to automatically categorize support tickets.
Q.What are the benefits of AI customer support for customers?
A.Faster resolution time, consistent high-quality support, reduction of human error, and increased customer satisfaction.
Q.What are the benefits of AI customer support for companies?
A.Lead identification based on sentiment, increased brand reputation from higher user satisfaction, and reduced support costs from ticket deflection and insights.
Q.How does ChatBees.AI Pay-as-you-go work?
A.ChatBees.AI offers a pay-as-you-go model for API usage, allowing development without minimum or monthly fees.
Pros & Cons (Reserved)
✓ Pros
- Faster resolution time for customer support
- Consistent high-quality support
- Reduction of human error
- Increased customer satisfaction
- Lead identification based on sentiment
- Increased brand reputation
- Reduced support costs
✗ Cons
- Pricing based on API usage may become expensive for high-volume users
- Requires initial setup and training of the AI
- May require human intervention for complex tickets
Alternatives
No alternatives found.