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Chaport

★3.8
💬2
💲Freemium

Chaport offers a centralized platform for managing customer conversations across live chat, email, and social media. It supports automation through chatbots, includes a knowledge base for self-service, and integrates with third-party tools via APIs and Zapier. The tool is designed to improve customer satisfaction by enabling faster responses and reducing manual work.

💻
Platform
web
ChatbotCustomer messagingCustomer serviceKnowledge baseLive chatMulti-channel supportSales automation

What is Chaport?

Chaport is an all-in-one customer messaging platform that combines live chat, chatbots, and a knowledge base to help businesses manage customer interactions across multiple channels. It enables real-time communication via web, email, and social media, automates support and sales through AI chatbots, and provides tools for self-service through its knowledge base. Chaport is ideal for businesses looking to streamline their customer service, improve response times, and automate repetitive tasks.

Core Technologies

  • AI Chatbot
  • Multi-channel Messaging
  • Knowledge Base
  • API Integration

Key Capabilities

  • Live chat support
  • Chatbot automation
  • Multi-channel customer engagement
  • Knowledge base for FAQs
  • Integration with external apps

Use Cases

  • Handling customer inquiries via live chat and chatbots
  • Providing 24/7 support through automated responses
  • Managing sales leads and qualifying them automatically
  • Offering self-service solutions with a knowledge base and FAQ bot
  • Integrating with CRM and other business tools for seamless workflows

Core Benefits

  • Centralized customer communication from one dashboard
  • Automate repetitive tasks using chatbots
  • Improve customer self-service with a built-in knowledge base
  • Supports multiple communication channels like email and social media
  • Customizable chat widgets and branding options

Key Features

  • Live chat functionality with web, desktop, and mobile apps
  • AI-powered chatbots for sales and support automation
  • Multi-channel support including email, Facebook, Telegram, and Viber
  • Knowledge base and FAQ bot for customer self-service
  • REST and JavaScript API for custom integrations

How to Use

  1. 1
    Add the live chat widget to your website or landing page.
  2. 2
    Connect additional communication channels such as email and social media.
  3. 3
    Set up chatbots to handle common queries and automate responses.
  4. 4
    Use the knowledge base to provide customers with self-service resources.
  5. 5
    Monitor and manage all customer interactions from the central dashboard.

Pricing Plans

Free

$0
2 operators included, Unlimited chats & websites, 60-day chat history, 1 default auto-invitation (branded), Basic widget customization, Web, desktop & mobile apps

Pro

$29/mo ($39/mo monthly)
4 operators included, Everything in Free plus: Unlimited chat history, Auto-invitations, Advanced widget customization, Email & messengers integration, Saved replies, Pre-chat form, Detailed reports, Autoresponder, REST & JavaScript API

Unlimited

$99/mo ($129/mo monthly)
Unlimited operators, Everything in Pro plus: Chatbots, Knowledge base + FAQ bot, Teams, Assignment rules, Shared saved replies, Custom fields, Chat ratings, Advanced reports, On-demand reports, Zapier integration

Frequently Asked Questions

Q.Do you offer a free trial?

A.After signing up, you will get a free 14-day trial period of our Unlimited plan.

Q.What happens after the free 14-day trial period?

A.After the 14-day trial period, your account will be automatically downgraded to the Free plan, which will be available to you forever. Paid features will be disabled.

Q.What payment methods do you accept?

A.We accept PayPal, Visa, and MasterCard.

Q.Do your prices include VAT?

A.As most of our customers are businesses and therefore exempt from paying VAT, our prices do not include it. Please note that if you don’t have a VAT/tax number, you may, depending on your location, be charged VAT/sales tax on top of the plan prices.

Pros & Cons (Reserved)

✓ Pros

  • All-in-one platform for customer messaging
  • Multi-channel support (live chat, email, social media)
  • Chatbot automation for sales and support
  • Knowledge base for customer self-service
  • Mobile apps for iOS and Android
  • Integrations with other apps via Zapier and API

✗ Cons

  • Some features are only available in paid plans
  • Can be overwhelming to set up all features initially
  • Reliance on chatbot accuracy for automated support

Alternatives

No alternatives found.