Q.What is a tracked user?
A.A tracked user is someone who has given feedback, either by creating a post, voting, or commenting. Actions can be taken by the user, an admin, or by Autopilot.
C
Canny Autopilot
★2.9
💬6
💲Freemium
Canny Autopilot is a customer feedback management tool that centralizes feedback, automates tasks with AI, and helps businesses prioritize feature requests. It offers features like feedback collection, analysis, roadmap planning, and update sharing, with AI-powered tools to streamline the process.
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Platform
web
AIChangelogCustomer FeedbackFeature RequestsFeedback PortalIdea ManagementIntegrations
What is Canny Autopilot?
Canny Autopilot is a customer feedback management software designed to help businesses collect, analyze, and prioritize feature requests. It centralizes customer feedback, automates tasks with AI, and provides tools for roadmap planning and update sharing.
Core Technologies
- AI Feedback Management
- Automatic Feedback Capture
- Duplicate Detection and Merging
- Prioritization Formula Builder
- AI-powered Feedback Discovery
- Smart Replies
- Comment Summaries
Key Capabilities
- Collect customer feedback
- Analyze feedback with AI
- Prioritize feature requests
- Build public/private roadmaps
- Share updates with users
- Automate feedback capture
- Detect and merge duplicates
- Create custom prioritization formulas
- Generate public changelogs
Use Cases
- Manage feature requests
- Organize ideas
- Collect internal feedback
- Plan product roadmaps
- Document sales processes
- Share public roadmaps
- Track bugs
- Gather enterprise feedback
- Collect customer feedback
Core Benefits
- Centralized feedback management
- AI-powered automation
- Customizable prioritization
- Public roadmaps and changelogs
- Integrations with project management tools
Key Features
- AI Feedback Management
- Feedback Collection
- Feedback Analysis
- Roadmap Planning
- Update Sharing
- Automatic Feedback Capture
- Duplicate Detection and Merging
- Prioritization Formula Builder
- Public Changelog
How to Use
- 1Set up a feedback portal
- 2Automatically capture feedback with AI
- 3Analyze feedback to uncover insights
- 4Prioritize requests using custom formulas
- 5Share updates with your audience
Pricing Plans
Free
$0 / month
Get your feedback platform up and running for free. Includes 25 tracked users, unlimited posts, and automatic feedback capture.
Core
Starts at $19 / month billed yearly
Scale your feedback platform to identify customer needs. Includes all Free features, plus 100+ tracked users, custom domains, and custom statuses.
Pro
Starts at $79 / month billed yearly
Turn feedback into action with advanced reporting and workflows. Includes all Core features, plus 100+ tracked users, PM integrations, and advanced privacy.
Business
Let's talk
More controls and customization for your unique organization. Includes all Pro features, plus 5,000+ tracked users, SSO integrations, and CRM integrations.
Frequently Asked Questions
Q.How many tracked users do I need?
A.Most teams find the Free plan’s 25 tracked users sufficient to start. For B2B SaaS, around 5% of total users typically become tracked users.
Q.Can I set a monthly spend limit?
A.Yes, you can set a monthly spend limit. Canny will pause upgrades once you hit it and notify you.
Q.What happens if I go over my tracked user limit?
A.If you haven’t set a limit, Canny will automatically upgrade you to the next tier. If you have a limit, Canny will stop tracking feedback from new users.
Q.What is Canny Autopilot?
A.Canny Autopilot is a suite of AI-powered features that automatically captures feedback, generates smart replies, and summarizes comments to reveal main themes.
Pros & Cons (Reserved)
✓ Pros
- Centralized feedback location
- AI-powered automation
- Customizable prioritization
- Public roadmaps and changelogs
- Integrations with tools
✗ Cons
- Pricing can be expensive for large user bases
- Advanced features limited to higher-tier plans
- AI may require manual oversight
Alternatives
No alternatives found.