Q.Why choose Callbell?
A.Callbell centralizes messages from WhatsApp, Instagram, Facebook Messenger, and Telegram in a single platform for team collaboration, and allows customers to choose their preferred messaging app via a website widget.
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Callbell
★3.6
💬16
💲Paid
Callbell is a customer support platform that centralizes communication across WhatsApp, Facebook Messenger, Instagram, and Telegram. It offers multi-channel chat management, chatbot automation, broadcast messaging, API integrations, and a web chat widget to enhance customer engagement and support.
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Platform
web
Broadcast messagingChat platformChatbotCustomer supportFacebook Messenger CRMInstagram CRMMulti-channel communication
What is Callbell?
Callbell is a customer support platform designed for WhatsApp, Facebook Messenger, Instagram Direct, and Telegram. It centralizes communication with customers, allowing businesses to manage chats from multiple channels in a single multi-agent platform, enhancing customer engagement and support.
Core Technologies
- Chatbot Automation
- API & Webhooks Integration
- Multi-channel Communication
Key Capabilities
- Centralize multi-channel chats
- Automate customer conversations
- Send broadcast messages
- Integrate with CRM platforms
- Provide real-time web chat support
Use Cases
- Centralize customer support across messaging channels
- Automate customer conversations with chatbots
- Send marketing campaigns via WhatsApp
- Integrate with CRM and e-commerce platforms
- Provide real-time support through web chat
Core Benefits
- Centralized management of messaging channels
- Automation of customer support
- Improved team collaboration
- Enhanced customer engagement
- Scalable communication solutions
Key Features
- Multi-channel chat management
- Chatbot automation
- Broadcast messaging
- API & Webhooks integration
- Web chat widget
How to Use
- 1Sign up and connect messaging accounts
- 2Invite team members to the platform
- 3Centralize customer conversations in one inbox
- 4Utilize chatbots and broadcast messaging
- 5Monitor performance with advanced statistics
Pricing Plans
MULTIAGENT CHAT
$15 per user / per month
Manage the chats of your messaging channels. Includes Chat Management Inbox, Facebook Messenger, Instagram Direct (22$ / month), WhatsApp (from 54$ / month)*of consumables credits, and Mobile App.
MULTIAGENT CHAT PLUS
$20 per user / per month
Everything included in the Multiagent Chat plan + Dedicated Support, Advanced Statistics, API & Integrations, and Verified WhatsApp Request.
ENTERPRISE
Custom
Built around your needs. Everything included in the Multiagent Chat Plus plan + 50+ Agents, ChatGPT Integration, and SAML / SSO Authentication.
Broadcast / Campaign module on WhatsApp
$0.02 per contact reached
Send marketing campaigns with the broadcast module
Advanced Bot Builder module
$66 per month
Automate conversations on WhatsApp, Instagram Direct, Facebook Messenger and Telegram
Extra FB / Instagram / WhatsApp / Telegram accounts
$22 per month
Add extra accounts for your channels
Frequently Asked Questions
Q.How can I try the platform?
A.Sign up for the free plan, connect your channels, install the widget on your website, and start chatting with clients. Try the chat management module for 7 days without feature restrictions.
Q.Which channels can I integrate?
A.Integrate your Facebook page (Messenger), WhatsApp Business account, Instagram page, and Telegram channel. Your team can manage requests from different channels, including via the Callbell mobile app.
Pros & Cons (Reserved)
✓ Pros
- Centralized management of multiple messaging channels
- Automation of customer support and sales processes
- Improved team collaboration
- Enhanced customer engagement
- Scalable communication solutions
✗ Cons
- Pricing increases with more users and channels
- Reliance on third-party messaging platforms
- Some features require additional modules or subscriptions
Alternatives
No alternatives found.