Q.Can I use Banva for Free?
A.Yes. Banva subtitle/text generation & all other features are absolutely free to use till 15 Minutes of generation. We automatically add 15 minutes of free credits when you create your Banva account, and you can use them to generate in all the languages that we offer. After that you can buy credits to generate more. All other features like burning subtitle to the video, editing etc. are free to use. There are no other hidden costs. So you only pay for what you use.
Q.How are my credits deducted?
A.Every time you generate using AI, credits equal to the video/audio length in minutes are deducted. When you generate in more than one language, you're charged separately for every additional language. If your video/audio length is less than 1 minute, 1 credit minute is deducted.
Q.What currencies and payment options are available?
A.Prices are listed in your local currency if available, and if not, they are listed in USD. We accept all major debit and credit cards by providers such as Visa, Mastercard, and American Express. Our payment system uses the latest security technology and is powered by Stripe, one of the world’s most reliable payment companies.
Q.What is your refund policy?
A.In case of concerns or refund requests, users can reach out via email to support@banva.io. The team will internally evaluate grievances and process refunds. The refunds shall be processed solely at the discretion of Banva. You can read about our refund policy in our terms and conditions.