Q.How is pricing determined?
A.Pricing is based on conversation volume rather than team size. All plans include unlimited team members at no extra cost.
A
Aide
★3.7
💬310
💲Freemium
Aide is an AI-powered customer service platform that automates repetitive tasks, improves agent efficiency, and offers insights into customer behavior. It uses LLMs to classify conversations, suggest responses, and streamline workflows for businesses of all sizes.
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Platform
web
AI chatbotAI customer supportAgent assistanceCustomer insightsCustomer service automationTopic detectionWorkflow automation
What is Aide?
Aide is an AI-powered customer service platform designed to automate support processes and improve efficiency. It helps teams, including online stores and financial institutions, handle customer inquiries faster by identifying common issues, suggesting solutions, and automating responses using LLMs. Aide streamlines workflows, enhances agent performance, and provides insights into customer trends.
Core Technologies
- Artificial Intelligence
- Large Language Models (LLMs)
- Generative AI
- Topic Classification
- Workflow Automation
Key Capabilities
- Automate customer support
- Classify messages and detect automatable issues
- Provide AI-suggested responses
- Generate insight reports
- Integrate with help desks like Zendesk and Front
Use Cases
- Automate customer support for e-commerce platforms
- Improve agent efficiency in call centers
- Deflect high-volume inquiries using chatbots
- Offer secure AI support for financial services
- Streamline administrative tasks in educational institutions
Core Benefits
- Reduces response time by automating routine customer queries
- Improves agent productivity with AI suggestions and guidance
- Provides actionable insights into customer pain points and trends
- Enhances consistency in handling customer issues across channels
Key Features
- Topic classification for message categorization
- Generative AI suggestions for agent assistance
- Automated scenarios for handling recurring issues
- Website AI chatbot integration
- Insight reports on customer behavior
- Customizable workflows for automation
- Agent panel for managing support tickets
How to Use
- 1Analyze customer conversations and classify them based on topics
- 2Detect automatable issues and build workflows to handle them automatically
- 3Use AI-suggested responses to resolve tickets faster
- 4Train bots to answer common questions instantly
- 5Access insights and reports to understand customer trends
Pricing Plans
Essentials
$300
@ $0.25/conversation
Pro
$500
@ $0.20/conversation
Pro Plus
$800
@ $0.20/conversation
Enterprise
Contact us
Frequently Asked Questions
Q.Is there a free trial?
A.Yes, we offer a 30-day trial for all teams. No credit card is required.
Q.Does pricing fluctuate month-to-month?
A.No. Your chosen plan remains consistent monthly, accommodating seasonal demands.
Pros & Cons (Reserved)
✓ Pros
- Automates repetitive tasks, freeing up agents for complex issues
- Provides AI-powered suggestions and guidance to agents
- Offers insights into customer pain points and trends
- Integrates with existing help desks like Zendesk and Front
- Improves consistency in handling customer issues
- Offers a 30-day trial
✗ Cons
- Pricing is based on conversation volume, which may not be suitable for all businesses
- Some features like dedicated support are only available on higher-tier plans
- Requires training bots and setting up workflows, which may take time
Alternatives
No alternatives found.