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afiniti.com

★3.7
💬3448
💲Free

Afiniti offers CX AI solutions that leverage AI, data, and cloud infrastructure to personalize customer experiences and improve business outcomes. Their solutions include the eXperienceAI™ suite and Afiniti Inside™, which can be integrated into existing customer engagement platforms.

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Platform
web
Artificial IntelligenceCX AICloud InfrastructureCustomer EngagementCustomer ExperienceData AnalyticsOptimization

What is afiniti.com?

Afiniti is a company that provides CX AI (Customer Experience Artificial Intelligence) solutions to optimize customer interactions and improve business outcomes for large enterprises.

Core Technologies

  • Artificial Intelligence
  • Data Analytics
  • Cloud Infrastructure

Key Capabilities

  • Personalize customer engagement
  • Integrate CX AI with partner platforms
  • Optimize customer interactions
  • Ensure responsible AI design

Use Cases

  • Optimizing customer interactions in Telco & media
  • Improving customer retention and profitability in Financial services
  • Increasing policy sales and customer lifetime value in Insurance
  • Reducing claims costs and improving patient outcomes in Healthcare

Core Benefits

  • Measurably better business outcomes
  • Personalized customer experiences
  • Improved productivity of customer engagement
  • Future-proofing contact centers

Key Features

  • eXperienceAI™ suite for personalizing customer engagement
  • Afiniti Inside™ suite for integrating CX AI with partner platforms
  • AI-driven optimization of customer interactions
  • Responsible AI design principles

How to Use

  1. 1
    Contact Afiniti to schedule a briefing.
  2. 2
    Learn about eXperienceAI™ and Afiniti Inside™ suites.
  3. 3
    Integrate solutions into existing customer engagement platforms.
  4. 4
    Personalize customer interactions using AI.
  5. 5
    Monitor and optimize business outcomes.

Frequently Asked Questions

Q.What is Afiniti's mission?

A.Afiniti's mission is to remove skills or rules-based-systems from the customer experience eco-system, personalizing customer experiences and empowering partner platforms to become predictive systems.

Q.What are Afiniti's CX AI solutions?

A.Afiniti's CX AI solutions include the eXperienceAI™ suite and Afiniti Inside™.

Q.What are Afiniti's responsible AI principles?

A.Afiniti's responsible AI principles are accountability, explainability, transparency, fairness, data protection, and compliance.

Pros & Cons (Reserved)

✓ Pros

  • Measurably better business outcomes
  • Personalized customer experiences
  • Improved productivity of customer engagement
  • Responsible AI design principles
  • Composable CX AI services

✗ Cons

  • Requires integration with existing platforms
  • May require significant data and cloud infrastructure
  • Specific pricing details not available on website

Alternatives

No alternatives found.